Chris Turner

Strategic Governance & DesignOps

• Orchestrated the transition of the UX function from tactical delivery to a strategic partner, directly influencing product roadmaps through executive stakeholder alignment.

• Following a company-wide restructure, I successfully pivoted the model to a high-efficiency 'Strategic Governance' framework, operating as a Design Team of One.

• Architected scalable DesignOps, including Figma-to-Code workflows that reduced design-to-engineering friction by an estimated 30%.

Product Architecture & Compliance

• Led end-to-end design strategy for Finance Navigator and Payments, ensuring 100% alignment with FCA Consumer Duty frameworks to secure fair customer outcomes.

• Governed the evolution of a cross-platform Design System, significantly accelerating time-to-market for UK and EU payment features.

• Focused on simplifying complex financial journeys to drive measurable growth in loan completion rates.

Digital Transformation & Systems Strategy

• Spearheaded the transformation of online banking and retail platforms, aligning design strategy with the mission to become the UK's leading ethical digital bank.

• Architected a cross-platform Design System, implementing rigorous accessibility standards to ensure inclusive digital experiences for all customers.

• Translated complex research insights and data analytics into high-fidelity, interactive prototypes to secure stakeholder approval for core roadmap initiatives.

Leadership & Design Culture

• Championed design maturity by leading cross-functional discussions with Product Owners and Engineering, embedding UX strategy into the Agile scrum process.

• Scaled the internal UX function by mentoring junior designers and establishing collaborative design rituals to promote visibility across the wider business.

• Bridged the gap between research and delivery, ensuring all solutions were validated against user needs and business objectives.

Strategic Design Consultancy

• Led the end-to-end design lifecycle for high-growth digital products, bridging the gap between initial concept and production-ready delivery for web and mobile platforms.

• Acted as a strategic design partner for diverse stakeholders, translating complex business requirements into high-impact user experiences.

• Facilitated daily cross-functional collaboration with engineering teams to ensure design integrity and technical feasibility during implementation.

UX Optimisation & Performance

• Conducted rigorous user journey analysis and A/B testing to identify conversion bottlenecks, directly enhancing cross-device engagement and retention.

• Leveraged Figma and Adobe Creative Suite to architect complex wireframes, interactive prototypes, and high-fidelity UI systems.

• Focused on data-driven design iterations, using drop-off analysis to inform architectural changes that improved overall product performance.