Bachelor's degree

Bachelor of Science

Experience:

🛠️ ServiceNow Enterprise Service Management (ESM):
Managed the enterprise service management portal for a mining client, focusing on Asset Management and Auto discovery processes across various data centers using ServiceNow cloud solution.

Key Responsibilities and Achievements:

1. Auto-Discovery Implementation: Successfully implemented one of the largest auto-discovery processes to date, enhancing asset management efficiency.
2. Infrastructure Optimization: Developed solutions to optimize infrastructure and discovery schedules, improving overall system performance.
3. Data Center Migration: Led the migration of multiple data centers to AWS cloud, ensuring smooth transition and minimal disruption.
4. ServiceNow Integrations: Orchestrated integrations between ServiceNow and other applications to establish seamless connectivity and data flow.
5. Third-Party Tool Integration: Integrated SAP Solman with ServiceNow for automated execution of codes on SAP in response to specif

Technical Lead

🛠️ Development Expertise:
Specialized in .NET-based application development, including web applications, client-server applications, and standalone applications. Proficient in .NET Framework 1.1 and 2.0.

📊 MS BI Implementation & Training:
Received training in Microsoft Business Intelligence components: SSIS (Integration Services), SSAS (Analysis Services), and SSRS (Reporting Services) 2005.

Key Responsibilities:

1. Requirement Gathering: Led requirement gathering efforts for new projects, ensuring alignment with client needs and objectives.
2. Documentation: Authored requirement specification and technical specification documents to guide development processes.
3. Solution Development: Developed robust solutions based on project requirements, adhering to best practices and industry standards.
4. Module Management: Strategically divided project work into small modules and assigned tasks to various team members, optimizing resource allocation and project efficiency.
5. Resource Man

Senior Software Engineer

With a strong background in Microsoft Technologies, I specialize in developing robust web applications using ASP.Net and SQL for both Indian and international clients.

Key Skills:

ASP.Net Development
SQL Database Management
Requirement Gathering
Solution Design
Technology Recommendations
Application Development
Deployment Support
Data Fix SQL Queries
On-Site Client Support
Experience Highlights:

1. Application Development: Developed a wide range of web applications for large Indian and international companies, leveraging ASP.Net and SQL technologies.
2. Requirement Gathering: Played a key role in gathering client requirements, ensuring alignment with business objectives and user needs.
3. Solution Design: Designed scalable and efficient solutions, recommending the best suitable technologies to clients based on their specific requirements.
4. Deployment Support: Assisted clients with deploying solutions to their premises, providing commissioning support to ensure smooth implementatio

Software Engineer

Experience:

🖥️ Microsoft SharePoint Maintenance: Managed the website (internet presence) of a Major Mining client built on Microsoft SharePoint platform, ensuring its smooth operation and functionality.

Key Responsibilities:

1. Enhancement Execution: Implemented enhancement requests from end users to enhance the website's functionality and user experience.
2. Timely Deployment: Ensured timely deployment of completed enhancement requests to maintain continuous improvement.
3. Issue Resolution: Handled and resolved high-priority issues promptly to minimize downtime and maintain optimal website performance.
4. Stakeholder Collaboration: Collaborated with stakeholders to understand the root cause of issues and implement effective solutions.
5. End User Engagement: Participated in end user and developer connect sessions to address queries and provide support.
6. Knowledge Transfer: Provided knowledge transfer sessions to end users based on enhancements, ensuring smooth adoption of new f

🔍 Integration Expertise: Integration of various monitoring tools including Solarwinds, Cisco, Aruba, ThousandEyes, EM in ServiceNow, Moogsoft, and Grafana. Implemented an AIOPs for observability and monitoring, enhancing overall incident management. Participated in evaluation of Moogsoft, Splunk, ElasticSearch, NewRelic, and Logic Monitor. Actively involved in implementing Observability & Monitoring for multiple clients, using tools such as Moogsoft, Grafana, and ServiceNow.

💬 Requirement Clarification: Facilitate clear communication between clients and developers. Actively participate in client meetings to understand available data types (Metric, Events, syslogs, etc.) for applying AIOps layer. Contributed to various RFP responses by providing effort/cost estimates to Accounts teams.

🛠️ Solution Design: Design and deploy solutions to integrate monitoring tools across cloud and on-premise environments with IT Service Management (ITSM) tools. Implemented an AIOPs solution on AWS wi

Integration Specialist

Implementation Consultant (AIOPS)

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