Customer Support & Digital Marketing Executive

Job Description

Customer Support & Digital Marketing Executive

Job Type:

Full-Time

Work Location:

📍 Moghalrajpuram, Vijayawada

Working Days & Timings:

• Tuesday to Sunday

• Weekly Off: Monday

• Timing: 10:00 AM – 6:00 PM

Employment Type:

On-site

Experience Required:

• 0 – 2 years (Freshers can apply)

About the Role

We are looking for a Customer Support & Digital Marketing Executive who is energetic, responsible, and willing to learn. The candidate will handle customer interactions, manage basic operational tasks, assist in marketing activities, and support daily business operations.

This role is ideal for candidates who are interested in customer engagement, social media handling, and digital marketing and want hands-on industry experience.

Key Responsibilities

1. Customer Support & Communication

• Handle incoming phone calls from customers.

• Explain services, activities, and offerings clearly.

• Resolve basic customer queries professionally.

• Maintain a polite and customer-friendly communication tone.

2. Sales & Data Management

• Maintain daily sales and stock records in Excel.

• Update customer and transaction data regularly.

• Track payments and verify bank statements.

• Maintain accuracy in financial and sales-related entries.

3. Social Media & Content Management

• Create posts using Canva for Instagram and other platforms.

• Post regular updates related to activities, offers, and events.

• Maintain consistency in branding and visual content.

• Assist in planning social media content calendars.

4. Digital Marketing Support

• Assist in running digital marketing campaigns.

• Support ad campaigns (Instagram/Facebook promotions).

• Track basic performance metrics.

• Help in improving online visibility and engagement.

5. Administrative Support

• Assist in daily office operations.

• Coordinate with internal teams when required.

• Maintain proper documentation and records.

Skills Required

Must-Have Skills

• Good communication skills (English & Telugu preferred)

• Basic computer knowledge

• MS Excel (data entry & basic formulas)

• Canva (basic designing)

• Social media handling (Instagram)

• Ability to multitask

• Basic understanding of digital marketing

• Responsible and punctual

Good-to-Have Skills

• Experience in customer handling

• Knowledge of Meta Ads

• Content creation skills

• Basic accounting knowledge

• Creativity and design sense

• Willingness to learn new tools

Salary & Benefits

Salary Structure

• Training Period (First 2 Months): ₹13,000/month

• After Training: ₹15,000/month

Other Benefits

• Hands-on industry experience

• Exposure to digital marketing & branding

• Skill development opportunities

• Growth-based performance evaluation

Minimum Commitment

• 8 Months mandatory

Eligibility Criteria

• Female candidates only

• Basic computer knowledge

• Willingness to work on-site

• Commitment to complete the full duration

Why Join Us?

• Practical learning environment

• Opportunity to work on real-time projects

• Exposure to marketing & operations

• Skill development in digital tools

• Supportive work culture