High School diploma

Semestre di Studio in Cina con esame di lingua Cinese

Advanced Evening Diploma in Project Management

Maturità scientifica - tecnologica.  Liceo G. B. Quadri,

Laurea

Managed a portfolio of Tier 1 / Strategic customers, with a total ARR of $20mil+ - Managed the onboarding, adoption, and renewal strategies for some of MongoDB’s top 10 customers (fortune 500 accounts in different sectors such as Banking, Retail, Software, etc.). - Achieved one of the highest expansion rates (219%) and renewal rates (92%) across the company - Elevated Customer Success engagement with tailored enablement initiatives - Coordinated and managed activities across the account team - Helped codify internal best practices

Strategic Customer Success Manager

- Increased Engagement in the OSS Community, building strong relationships with companies, publishing  68 testimonials and launching the Ambassador Program. - Supported Product Launches and Events, building tailored messaging and communication plans aimed at an Enterprise audience in the Serverless space - Defined and implemented a Social Media strategy, growing our audience by av. 7% MoM across all channels and increasing reach & engagement rate (e.g., +80% on LinkedIn)

Senior Customer Success Manager

- Supported and shaped the creation of company-wide Customer Support Quality criteria & best practices - Provided 12k+ individual quality reviews to Customer Support specialists across the globe, building their confidence, skills, and technical knowledge. - Discussed quality results, trends, and pain points with Team Leads to help them direct their 1:1 conversations. - Managed the Quality Control Team's daily operations, incl. internal quality reviews, coverage, reporting, and dashboards, leading to an increase of +43% in output in 2017

Customer Operations Quality Specialist

- Managed all the daily MBA and Executive MBA office operations (incl. selection interviews, teacher-student communications, student check-ins, homework preparation, study trips, project research, etc.) - Provided client support for high-profile MBA and Executive MBA clients, developing long-lasting relationships and increasing the adoption of our top courses. - Led the reorganization of the library database, space, and website, leading to a +63% increase in loans and "outstanding" ratings from client surveys.

MBA & Executive MBA Operations Manager

Managed a team of 6 people, achieving these outcomes: - Established a path to success for Saas users (Tech Touch and High Touch) and boosted paid subscriptions by 29% - Launched the Saas Technical Support Program, reaching 100% across all KPIs - Managed and grew our Community channels, growing our audience by +131% and engagement rate by +25%

Head of Customer Success

- Assisted customers via live chat and email in all aspects of website building (design, domain & email setup, SEO, e-commerce, billing, etc.), providing workarounds and solutions to achieve their goals. - Created a reporting template for bugs and maintained a tight feedback loop with the Engineering Team. - Supported the Training Team by providing active and passive shadowing for new advisors.

Customer Care Representative

- Managed a portfolio of 50+ Enterprise and Corporate accounts of $10+ million ARR across EMEA and APAC (with a particular focus on the UK, Italy, India, China, and ANZ) - Launched the EMEA & APAC Customers Success program for the MongoDB Saas offering (2k Atlas clients), establishing internal best practices and helping shape the product roadmap - Presented at MongoDB Europe 2018 about Atlas for the Enterprise

Customer Success Manager

- Managed the most complex and delicate support escalations, teaching other advisors how to defuse tense situations and elegantly bring them to successful resolutions - Managed free and paid exit surveys, identifying and reporting on trends and pain points - Provided Quality Control reviews, discussing actionable, timely, and thoughtful feedback with advisors.

Customer Care Specialist

Multiplayer is a collaborative platform to build better distributed systems. We help teams solve three main pain points: (1) Build, Test, and Share Integrations with Ease. (2) Debug Smarter, Not Harder. (3) Effortless System Architecture Auto-Documentation Multiplayer provides you with: - The ultimate tool for designing, testing, and sharing integrations with Platform Notebooks — no coding expertise required. - Complete session capture with Platform Debugger — frontend screens, backend traces, metrics, logs, and full request/response content and headers. - Real-time visibility into your system with Auto-Documentation.

Director of DevRel and Community

10+ years of experience in building developer communities and enablement. Currently Multiplayer, ex Prisma and MongoDB.

Know about Vladi Stevanovic's work experience, education, bootcamps, certifications, and much more. Vladi Stevanovic