Managed a team of 25 customer care executives for ICICI Credit Card Process

TEAM LEADER

Managed global inventory expansion for a blockchain-based vacation rental marketplace supporting EZY cryptocurrency and traditional payments

Integrated GRNConnect API to scale platform inventory across 190+ countries

Onboarded property managers and owners globally, building the partner network from scratch

Developed and managed social media content and cross-channel marketing campaigns to drive platform growth

Business Development Manager

Lead Management, Agents Reporting, Sales Reporting

MIS EXECUTIVE

OTA listing setup and optimization across all major platforms (Airbnb, VRBO, Booking.com, HomeAway)

Calendar and pricing management including iCal sync across multiple channels

Guest, owner, and prospect communication — emails, calls, and QA responses

New host/owner acquisition and onboarding

Digital marketing — email campaigns, Google Ads, banners, and flyers

Lead generation and database management

Vacation rental website development (small business sites)

Vacation Rental Freelancer

Set up and managed vacation rental listings across major OTA platforms

Handled owner acquisition, onboarding, and listing quality management

Executed email marketing and lead generation campaigns for property owner outreach

Managed property data accuracy and availability across multiple platforms

Listing Manager

Managed a team of customer support representatives handling guest and owner inquiries for one of Europe's largest vacation rental platforms

Oversaw booking dispute resolution, claims handling, and escalation management

Monitored team performance, handled quality assurance, and maintained customer satisfaction standards

Coordinated with listing and marketing teams on owner retention and platform engagement

Manager - Customer Support

Managed comprehensive property database for a US-based vacation rental platform

Handled data quality, listing accuracy, and lead management workflows

Supported platform operations through systematic data entry and verification processes

Senior Web Data Executive

Managed OTA distribution and listing optimization across 15+ booking platforms for South Florida vacation rental properties

Handled guest communication, booking inquiries, and service coordination for corporate and holiday rental clients

Managed property listings on Airbnb, VRBO, HomeAway, and other major platforms — titles, descriptions, pricing, and availability

Coordinated website content updates and property page management

Executed digital marketing and lead generation campaigns to drive direct bookings

Virtual Assistant - Short Term Rentals

EzyStayz was established in 2018 as a global cryptocurrency-friendly hotel and accommodation booking service with the aim to invigorate the travel industry by incorporating decentralised technology. We foster a trusted community marketplace where people can list, discover and book unique accommodation properties, connecting people to one-of-a-kind travel experiences in more than 34,000 cities and 190 countries across the globe. EzyStayz is transforming the traditional holiday rental platforms by creating a revolutionary user-experience by offering multiple cryptocurrencies and traditional payment options and delivering increased value to all hotels, property owners, and end-customers.

Managed full digital marketing and SEO strategy for one of Oklahoma's leading cabin rental marketplaces in the Broken Bow/Beavers Bend area

Handled OTA listing optimization, content strategy, and organic search visibility across the platform

Managed property owner relationships, host onboarding, and listing performance across 100+ cabin properties

Implemented WordPress SEO, on-page optimization, and local search strategies to drive direct bookings

Managed email marketing campaigns, guest communication workflows, and seasonal promotions

Coordinated with development team on platform features, API integrations, and UX improvements

Marketing Manager

<p>Full-stack vacation rental marketplace clone built with React + Vite + TypeScript frontend and Express.js + Node.js + PostgreSQL backend. 

Deployed live at brokenbowstays.com

Major Features Delivered:

Admin/Host/Guest dashboards with real analytics + financial center

AI-powered CMS/SEO generator (0% AI detection, Yoast scoring)

Trust &amp; safety (guest verification, review moderation, screening)

SSR prerendering via Puppeteer for perfect SEO</p>

Developer

Freelance - Short term rentals

Short-Term Rental Operations Expert | 17+ Years STR Industry | VA & Operations Support

Know about Vacation Rental's work experience, education, bootcamps, certifications, and much more. Vacation Rental