Founder, Product & Integrations (Replydock, Salesforce Connectors, ISV Services)

Tejal Jadhav  • Peerlist

ReplyDock is a powerful platform designed to streamline customer communication by integrating Slack and WhatsApp. This innovative tool transforms every WhatsApp message into a manageable Slack thread, allowing for fast responses, better tracking, and less chaos. With ReplyDock, your Slack workspace becomes a customer support hub where you can receive WhatsApp messages as organized threads, reply with simple @mentions, and keep your team in sync—all without leaving Slack.<h3>Key Features</h3><ul><li>Thread-Based Messaging: Manage WhatsApp conversations through organized Slack threads. Each customer gets their own thread with masked phone numbers for privacy.</li><li>Two-Way Communication: Receive WhatsApp messages in Slack and reply instantly using simple @mentions. Real-time sync keeps conversations flowing seamlessly.</li><li>Privacy &amp; Security: Phone numbers are automatically masked in Slack. Only authorized team members see customer details, keeping data secure and compliant.</li><li>Real-Time Notifications: Get instant Slack notifications when customers message on WhatsApp. Reply directly from your Slack workspace.</li><li>Multi-Channel Support: Monitor multiple Slack channels simultaneously and route WhatsApp conversations to different channels based on your workflow needs.</li></ul>Future updates will include workflow automation, team collaboration features, analytics &amp; insights, CRM integration with platforms like Salesforce and HubSpot, and AI-powered features such as smart suggestions and sentiment analysis.