Bachelor's degree

SSLC

Founder & Managing Partner

* Develop and implement strategies and tactics to build strong client relationships and increase customer satisfaction. 
* Manage client accounts, and ensure that all client needs and requirements are met in a timely and cost-effective manner. 
* Track and analyze client data and activity to ensure the success of each engagement and identify opportunities for improvement. 
* Facilitate communication between clients and the internal team to ensure all stakeholders are informed of progress and milestones. 
* Monitor performance and deliverables to ensure client satisfaction and success. 
* Oversee the development and execution of digital marketing plans, campaigns, and initiatives. 
* Develop and maintain strong relationships with clients, vendors, and partners. 
* Negotiate service agreements and ensure the successful delivery of projects. 
* Provide guidance and support to team members in all aspects of client services. 
* Build and maintain knowledge of digital marketing trends and be

Manager - Client Services

*Delivered sales presentations and pitches to clients, upper management, and junior sales associates for demonstration.
*Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
*Provided extensive support in sales, technical and business areas to key accounts.
*Oversee branding, digital and tech requirements for brands and develop social media and content strategy for 360° media channels.
*Ideate and build campaigns for online & offline channels and oversee design processes of marketing collaterals.
*Implement SEO best practices for brand websites & SEM through Facebook and Google Ads.
Organized client feedback and introduced a streamlined process of replying to and rectifying complaints.
*Researched emerging industry trends, new applications, concepts, and procedures for clients to update the current training curriculum.
*Created training programs for lower-level employees to increase sales and customer

Senior Account Manager

*Acted as an Account Manager, QA Analyst & Business analyst.
*Executed campaigns across multiple geographies- Americas, Europe, APAC- and dealt with the respective stakeholders to ensure that campaigns reach the intended target audience 99% defect-free.
*Worked closely with thought leaders to develop supporting content – infographics, blog, microsites.
*Managing digital marketing brand campaigns including creative development, microsite development, and all agency deliverables.
*Coordinated and collaborated with stakeholders to help translate requirements into workable business solutions.
*Worked closely with project stakeholders, subject matter experts, and end-users to identify business, functional, and non-functional requirements
*Experienced in establishing and maintaining system documentation and training materials.
*Management and delivery of project tasks, deliverables, and milestones that are on time, on budget, within specification, and meet the agreed-upon project scope. Exec

Senior Executive Client Servicing

Managed digital properties that includes the website, blog & web applications for clients from various industries.

*Responsible for key clients/work streams; ensured that the team successfully delivers results.
*Spearheaded several development of website & web application projects by coordinating with the design and development team, and managed various e-tools.
*Tracked and documented project revisions.
*Compiled and maintained historical file for each project.
*Anticipated, identified and formulated solutions to potential and actual project challenges
*Negotiated and defined deadlines for projects and ensured that those deadlines are met.
*Provided regular updates to clients about new technology, ensuring performance goals are being met and providing recommendations when necessary.
*Strengthened clients online presence by monitoring both client & competitors presence online for performance enhancement.

Expanded client communities and assisted in locating target audiences by proposing social media strategies.

*Increased brand awareness by 60% through the use of social media and helped maintain presence on the web.
*Collected and researched data to compile into analytical reports in order to take the next step in brand awareness for the client.
*Established Twitter pages and grew following by 60% by engaging with the community, using Twitter analytics, and proprietary software to find like-minded people.
*Tracked daily content and marketing promotions to determine success and/or failure, in order to better understand audience behaviour.
*Developed senior level strategic communications and management presentations based on information gathered on various online platforms.

Social Media Business Strategist

Handled social media accounts of the Traffline & Ridlr App developed by the Company.

*Created campaigns for their Social Media accounts.
*Kept a track of the constant activity on their social media, interacted with the page viewers and responded to queries.
*Managed and coordinated various online contests for the page.
*Partnered with analytics team to ensure goals are met.
*Ensured content/messaging across channels on brand and that the brand voice remains consistent.

Social Media Operations Executive

Founder & CEO

Advertising & Marketing Enthusiast.

Know about Shyam Chander's work experience, education, bootcamps, certifications, and much more. Shyam Chander