Deep Work: Rules for Focused Success in a Distracted World (Blinkist Summary)

Learning Excel Desktop (Office 365)

Leading with Stories (2014)

Learning Instagram

Learn Emotional Intelligence, the Key Determiner of Success

Leading and Working in Teams

Building Professional Relationships

Business Storytelling with C.C. Chapman

Working with Difficult People

Bsc honours 

Integral member of the Global Service Team overseeing a Salesforce Organization for 15,000+ Users across 20 countries, leading Service Cloud Support for foodpanda in 11 countries.

Proficiently configured business requests on Lightning record pages, profiles, permission sets, record types, metadata, and declarative tools such as Flows. Resulting implementations positively impacted 50% of APAC service users on average.

Troubleshot 28% of Service Cloud bugs in APAC and EU regions, demonstrating expertise in resolving issues related to integrations such as Toku, Oneview, Playvox.

Spearheaded post-deployment support for the Sprinklr integration, replacing Social Studio across EU, APAC, and MENA regions, impacting 220 users and over 250,000 cases annually.

Actively managed deployments with GitHub for introducing new features and improvements.
Utilized tools including Data Loader, Workbench, Salesforce Inspector, and executed SOQL queries to ensure customer data integrity across 4 regions

Regional Salesforce Administrator - APAC (foodpanda)

Served as the delegated administrator for 2,500 Salesforce users. Supported commercial teams in closing, tracking, and measuring new business and renewal activities using Salesforce which involved reporting, record creation, error resolution, and collaborating with the Sales, Marketing, Order Management and Technology teams.

Assisted with the roll-out of Salesforce Lightning; advised users on how to work with new features and escalated their issues to scrum teams.

Updated client-facing help platforms, using Umbraco and Robohelp, and assisted with the setup of Salesforce Community to ensure clients had access to the latest information.

Managed first-level requests and troubleshot related queries, on Salesforce, while maintaining a 98% survey favorability rate.

Acted as reporting lead for Salesforce Monthly Operating Performance Books, in addition to developing reports and dashboards for internal stakeholders on Salesforce and CX Engage.

Established ‘Building Relationships; Art of C

Senior Application Associate, CRM (Business Analyst I)

My duties included data cleaning, analysis, and entry for a study on CPEC and Chinas growing
influence in Pakistan. Additionally, I transcribed and analyzed customer interviews for company research regarding social media services, with particular respect to communication applications. I also supported the maintenance and created content for the Gallup website.

Research Assistant

I was the voice-over artist for a project titled "Digital literacy and Spread of Misinformation on Social Media in Pakistan." The voice-overs were done to ensure that people who were unable to read the news items presented to them would be able to understand the information conveyed. These were done in Urdu. 

Voice Over Artist

Application Associate, CRM 

Making use of SPSS, I assisted in the codification of qualitative data concerning over two hundred
teachers to analyze the effects of Rabtt’s teacher training and motivation program. This was part of a more comprehensive project that aimed to improve teacher performance in low-cost schools in Jhang.

I was the Vice President of a student-led organization. I was previously the Director Promotions and started collaborations between the society and the Brown Bag Series held at LUMS, the Mehboob ul Haq Development Center, and the promotion of other events, as we planned to expand into other roles. 

Vice President Research

I worked as part of a team to identify settlements across 8 districts in Baluchistan, via satellite imagery, to aid local government immunization efforts. This meant the use of the program Population Explorer. 

Intern

Did major editorial work and data collection for the organization's biannual publication and assisted
in archiving newspaper articles.

Managed three Salesforce orgs with a combined total of over 3,000 users.

Investigated and troubleshot Sales and Service Cloud application issues in Salesforce, related but not limited to approval processes, validation rules, process builders, lightning record pages. Oversaw field-level security, public groups, queues, list views, reports, and dashboards.

Initiated training to multiple global teams and provided support to end-users by working through incidents (the Service Now ticket system).

Created documentation on support processes, error resolution, and new functionalities through knowledge articles.

Business Analyst II

Teaching assistant for a senior level history course (HIST 3212: Resistance, Reform and Revolution),
taught by Dr. Ali Usman Qasmi, with 19 students.

Teaching Assistant

Teaching assistant for a freshmen level survey course (HIST 124: The World Since 1453) taught
by Dr. Ali Raza, with a strength of 95.

Led a greenfield Salesforce implementation for a $500M IPP, streamlining operational workflows by configuring custom objects, page layouts, flows, validation rules, profiles, and sharing rules, ensuring alignment with business requirements and scalability.

Designed interactive dashboards and reports in Power BI to provide actionable insights into proposals, leads, and opportunities, enabling smarter, data-driven decision-making with regards to the pipeline with a value of over 2500 MWp.

Driving the development and implementation of an organization wide digital transformation policy to streamline technology adoption and maintenance. Conducted a digital infrastructure audit and prioritized Al integration to enhance business productivity and scalability. 

Trained and supported a multinational sales team of 9 users across 3 regions, fostering CRM best practices and enhancing system adoption.

Conducted and analyzed AI adoption surveys, translating feedback into actionable strategies to 

Power BI

Salesforce

Business Intelligence Analyst | Salesforce Business Analyst

A 2X certified Salesforce administrator with 6 years in the ecosystem. Currently in renewable energy.

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Know about Seher Mohsin’s work experience, education, bootcamps, certifications, and much more. Seher Mohsin