Building analytics for improving customer interactions

Rod Nazarov  • Peerlist

BotMetrica offers a comprehensive solution for enhancing customer interactions through advanced analytics. This platform focuses on quality monitoring for AI to boost satisfaction in your most important customer segments. With features like automated error detection and real-time key metrics tracking, BotMetrica empowers businesses to make data-driven decisions.<ul><li>Automated Error Detection: BotMetrica uses an LLM-as-a-judge to analyze conversations, detect issues, and tag messages with structured error categories, providing explanations for flagged messages.</li><li>Performance Metrics: Compare performance across different versions of your AI assistant to measure the impact of changes.</li><li>Priority Segments: Focus on improving AI performance in high-value customer segments.</li><li>Outcome Tracking: Automatically flag problematic conversations to address root issues.</li><li>Data Security: Offers isolated deployments and on-prem or private cloud hosting with encryption for maximum data protection.</li></ul>BotMetrica supports multiple projects and provides API access, AI bot debugging, and full-text search by messages. With plans ranging from free trials to enterprise solutions, it caters to businesses of all sizes, offering features like priority support and white-labeling for higher-tier plans. Experience the benefits of automation and clear, measurable ROI with BotMetrica.