Google My Business Basics

ISO 27001 Lead Implementer - Information Security Certification (ISO/IEC 27001:2022)

Google Web Designer Basics

Laravel 9.0 Essential Training

Google AdWords Search Certification

The Fundamentals of Digital Marketing

Responsive Web Design Certification

Confronting Bias: Thriving Across Our Differences

Bachelor of Engineering - BE

Customer Reliability Engineer

✔ Initially worked as a L2 & L3 support engineer responsible for debugging, bug fixing and deploying patches for a huge telecome client's CRM product (Amdocs Clarify CRM) for the Switzerland region.
✔ Later led the CRM team (Switzerland) of 6 people.
✔ Improved delivery quality and velocity by introducing new process and introducing automations in certain manual areas resulting in highest clearance rate of backlogs.
✔ Awarded "Accenture CMT Awards: Stellar Award - Rising Star" at the country level across the Communication, Media & Telecommunication domain.

Software Engineering Analyst

✔ Responsible for the Entire DevOps stack running on AWS.
✔ Setup CI/CD pipeline, Implemented Observability (Cloudwatch, Sentry), logging infra, Incident management (Squadcast) and Auto scaling.
✔ Proactively built a custom service health dashboard.

DevOps Consultant

✔ Launched a digital e-commerce store for selling Antivirus products.
✔ Provided Cloud Infra setup consulting, web automation,  Digital transformation and digital marketing services to many SMEs and early stage startups.
✔ Built custom software for small finance companies.
✔ Integrated GPS hardware & software for GPS Tracking in the trucking industry for 50+ clients.

Founder

Worked as a Devops Consultant for client Ulzi.

DevOps Lead

✔ Responsible for prioritizing features, writing specs, coordinating with various teams such as  Engineering, Design, Sales, Support, and marketing to develop and launch features.
✔ Managed the Sprint planning, task allocation, conducts Sprint demos and retrospective meetings.
✔ Helped the support team in solving complex issues and marketing team with Marketing automation & Integration partnerships.
✔ Coordinated the integration efforts with close to 100 APM  & other observability tools.

Associate Product Manager

Technical Product Manager

Part-time CTO
✔ Improved their educational portal, fixed bugs, and set up a staging environment.
✔ Hired initial engineers and guided them.
✔ Refactored the infra and reduced costs.
✔ Developed & launched a new online tool that will measure student's personalities based on a questionnaire and provide a report for career suggestions.

Chief Technology Officer

Built Squadcast from 0 to 1.

One of the early employees of Squadcast, responsible for translating the MVP to the comprehensive Reliability Management Platform that it is today, which is one of the market-leading products within the developer community by helping it find PMF and wore multiple hats in the initial days across domains - Support, Sales, QA, Product, Operations, Compliance, Engineering & Marketing.

✔ Created the Product function within Squadcast and now it has grown from 0 to 9 people.
✔ Closely working with the leadership to plan future direction, Strategy, and Roadmap.
✔ Working on improving Developer experience by focusing on APIs, Terraform, Webhooks, Connector scripts, etc., launched developer portal, facilitating partners to build integrations and extensions on top of Squadcast.
✔ Working on making Squadcast into a multi-product company.
✔ Responsible for Security & Compliance (CSIO), set up processes & policies, working with various teams, set up processes, and faci

Director of Product Management

Senior Product Manager

Managing the Incident Response portfolio as part of the Squadcast acquisition.

Staff Product Manager

Engineering Manager

Indiehacker

github

Know about Raghu Chinnannan's work experience, education, bootcamps, certifications, and much more. Raghu Chinnannan