Bachelor of Arts - BA

Frontline support specialist for QuickBooks and Amazon Vendor/Seller Services, resolving complex customer queries with precision and empathy. Simultaneously supported Quality Assurance efforts, identifying and documenting critical process improvements and system bugs to enhance overall service quality.

Customer Support Representative

Freelance Editor at WuxiaWorld, diving deep into the realms of wuxia and fantasy literature. Polished translations of "The Imperial God Emperor" and "Destroyer of Ice and Fire," editing 300+ chapters to enhance readability while preserving the authors' unique narrative voices. Transformed raw translations into engaging stories that captivated an international audience.

Editor

Technical Support Engineer at Zoho Books, bridging customer needs with product innovation. Delivered expert presales support, conducted strategic product demonstrations and customer engagement webinars. Proactively gathered customer testimonials while resolving complex technical challenges. Collaborated cross-functionally to drive product improvements and enhance overall customer experience in Zoho Books' go-to-market strategy.

Technical Support Engineer

As a Product Marketing Associate at Zoho Books, I play connect-the-dots between our product and customers in India and MEA. My days involve juggling social media management, whipping up blogs and articles, and finding creative ways to showcase how Zoho Books can make businesses' lives easier. It's part storytelling, part strategy, and a whole lot of understanding what makes our customers tick.

Product Marketing Associate

Product Marketer at Zoho Books

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