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New Relic APM

Microsoft Excel 2013 Certification

NIIT

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The Complete Management Skills Certification Course

15 days of Power BI - Complete Microsoft Power BI Bootcamp

Google Analytics Certificate

Data Analytics using Power BI Workshop

Microsoft Word 2013 Certification

Report Automation

Bachelor’s Degree

Telecom Data Analyst | MIS Reporting Specialist | Recharge Sales Expert

Proficient in generating MIS reports in MS Excel for telecom operations, specializing in activation of new numbers, Mobile Number Portability (MNP), and recharge sales. Key responsibilities and achievements include:

MIS Reporting: Skilled in preparing MIS reports for the activation of new numbers and Mobile Number Portability (MNP) with First Recharge Coupon (FRC) and Special Recharge Coupon (SRC) recharges. Segregating reports based on zones, distributors, Zonal Managers (ZMs), Customer Service Managers (CSMs), and Business Development Associates (BDAs) for enhanced analysis.

Recharge Sales Analysis: Expertise in analyzing primary, secondary, and tertiary recharge reports to track sales performance across different segments. Calculating Special Tariff Vouchers (STV), E-Top-up, and Flexi recharge sales to identify trends and opportunities for growth.

Retailer Claims Management: Proficient in tracking retailer c

MIS Executive

Data Analyst | Real-Time Reporting Specialist | Performance Management

Experienced in optimizing operational efficiency and enhancing performance metrics across departments. Key responsibilities and accomplishments include:

Real-Time Reporting Excellence: Proficient in monitoring inbound queues in ACD systems and preparing real-time reports for individual agents. Ensuring timely insights into performance metrics and operational dynamics.

Performance Tracking: Skilled in preparing comprehensive performance reports for agents, tracking target versus achievement for sales, calls, and Average Handling Time (AHT). Providing actionable insights to drive performance improvements.

Attendance Management: Expertise in publishing shifts-wise attendance reports and day-wise shrinkage reports. Maintaining agents' schedules and rosters using IEX WFM Tool to ensure optimal staffing levels during production hours.

Headcount Planning: Responsible for maintaining agent headcount data and developing

Sr. WFM MIS Analyst

Data Analyst | Real-Time Reporting Specialist | Power BI Expert

A seasoned data analyst with a proven track record in driving operational efficiency and enhancing performance metrics across diverse domains. Notable achievements include:

Real-Time Reporting Excellence: Led the preparation of daily attendance reports, inbound and outbound queue reports, and interval-wise real-time reports, offering comprehensive insights into agent performance and operational dynamics.

Utilization Tracking and Optimization: Developed robust mechanisms to monitor agent and process-wise utilization, enabling precise resource allocation and productivity enhancements across quality, BPO, and Flipkart domains.

Dashboard Management: Managed Power BI dashboards for esteemed clients like HP and Ameyo ACD system for the Indian Accent Process across global sites, ensuring data accuracy and relevance for informed decision-making.

Timely Reporting: Played a pivotal role in preparing data for Monthly Business Re

Sr. MIS Executive

Data Analyst | Sales Reporting Specialist | Automation Expert

Experienced in generating comprehensive reports for PAN India operations across different levels and product categories. Key responsibilities and achievements include:

Customized Reporting: Proficient in preparing agent-level, product-level, dialer-level, and CRM-level reports tailored to client specifications. Segregating reports based on product category, zones, distributors, AM, and ZM for enhanced insights and analysis.

Sales Performance Tracking: Managing daily, monthly, quarterly, and yearly reports for inbound and outbound sales, online sales, channel sales, agents, and public orders. Tracking achievement against targets at various levels to drive performance improvements.

Real-Time Reporting: Publishing hourly call volume reports and Service Level (SL) reports to monitor operational efficiency. Maintaining attendance, login time, late login, headcount, and attrition data to ensure workforce optimization.

RTA Ope

Data Analyst | Power BI & Tableau Expert | MIS Management

Drove data analytics initiatives for international hotel online revenue teams at Goibibo and MakeMyTrip, leveraging advanced tools such as Power BI, Tableau, SQL, and Python to automate tasks and optimize performance. Key achievements include:

Dashboard Design and Automation: Spearheaded the design and implementation of dynamic Power BI dashboards, providing actionable insights to the international hotel online revenue teams. Automated critical processes using Amazon Redash, SQL, and Python, streamlining operations and enhancing efficiency.

Revenue Tracking and Reconciliation: Developed robust systems to track attach rates from international flights and hotels, ensuring accurate reconciliation of revenue data.

MIS Team Management: Led a proficient MIS team responsible for handling escalations at the call center, ensuring seamless operations and superior customer service delivery.

Performance Monitoring and Optimization: Cre

Assistant Manager Revenue Analyst

Data Analyst at MakeMyTrip | SQL | Power BI | Tableau | MS Excel | Python | Excel | Python

Know about Neeraj Sharma’s work experience, education, bootcamps, certifications, and much more. Neeraj Sharma