User Access Troubleshooting Superbadge Unit

WhatsApp Business Platform Foundational Sales Training

Negotiation Skills

Sales Strategies and Approaches in a New World of Selling

Generative AI for Business Leaders

Prompt Builder Templates Superbadge Unit

Social Selling with LinkedIn

Salesforce Certified AI Associate

Ranger

Business Administration Specialist Superbadge

Agentblazer Champion

Lightning Experience Reports & Dashboards Specialist

The National Service Scheme (NSS) is an Indian government-sponsored public service program conducted by the Department of Youth Affairs and Sports of the Government of India. Popularly known as NSS, the scheme was launched in Gandhiji's Centenary year, 1969. Aimed at developing student's personality through community service, NSS is a voluntary association of young people in Colleges, Universities and at +2 level working for a campus-community linkage. The cardinal principle of the NSS programme is that it is organised by the students themselves, and both students and teachers through their combined participation in community service, get a sense of involvement in the tasks of nation building.

Volunteer

Bachelors in Engineering

Excel MEC is the flagship techno-managerial event of 'Govt. Model Engineering College' organized yearly by an elected student committee: https://www.excelmec.org/
• Lead as the Chairperson of an executive committee of 10+ members and a total of 100+ core committee members
• Learnt event organization related Sales, Marketing, Corporate Relations, PR, Events, Technology, Venue, Logistics & Transport, Procurement, Design
• Acheived 128% of sponsorship target
• Improved social media presence on Facebook, Twitter and Instagram with 248% more followers
• Attracted more footfall with 140%+ YoY growth
• First rebranding of the event since its inception

Chairperson

- Reported directly to C-Suite
- Managed a customer portfolio with 12+ key accounts in UAE, Bahrain, Qatar and KSA from large business conglomerates to event production organizations, retail and venue/stadia industry
- Renewed existing contracts and upsell/cross-sell to key accounts aligned to the revenue targets for the region

Account Manager, Middle East | Enterprise

Chairperson, MEC Student Branch

• Assisting enterprise reps in identifying key contacts in accounts
• Maintaining CRM data hygene with updated information
• Collaborating with business directors, managers and strategy team to ensure sales data quality
• Mapping personas and org structure in large organizations
• Proactively take up spill-over work in assisting field reps in identifying and prospecting business opportunities
• Assisting sales program managers in running successful campaigns

Business Development Associate | Enterprise

• Dolojo Labs is a bootstrapped startup incubated in the Kerala Startup Mission
• Formed between 4 college friends, at Dolojo Labs, we built multiple user driven applications under different brand names
• BlueBag (http://www.bluebag.in/), a bookmarking site, was our first product that was released in the market
• ShoutCrow (http://www.shoutcrow.com/), a tool that supports specific sharing, had its beta release
• Futfolle (http://futfolle.com/) and SocialBuy (http://socialbuy.in/) were among the other projects
• Marketing Dolojo and its products and services through various social media handles
• Learnt how to set up, manage and run social media handles across 6+ platforms from scratch with zero budget
• Used native social media advertising platforms on Facebook & Twitter for running paid campaigns
• Used platforms like Hootsuite to schedule and post uniformly across different media
• Learnt to manage social media for multi-brand portfolios
• Preparing presentation documents for investm

Head of Marketing (Founding Team)

- Managed a book of 100+ existing customer accounts in the Mid-Market and Enterprise segment in Europe
- Expanding stagnant accounts with upsell, expansion and cross-sell
- Establishing connects and build lasting relationships for Freshworks with the existing buying centers, be the customer's point of contact for commercial, support and technical requirements
- Running the customers with regular cadence calls and QBRs to help in product adoption and identifying scope for expansion and upsell
- Leveraging existing contacts to get introductions to other buying centers and functions relevant for cross-sell opportunities
- Proactively networking and nurturing contacts in different functions and buying centers through cold calls, email campaigns and social prospecting for cross-sell opportunities
- Leveraging and collaborating with internal functions like Customer Success, BDRs, Customer Marketing and Product teams to improve CSAT, product adoption and Freshworks footprint expansion, eventu

Account Manager, Europe | Mid-Market and Enterprise

Member

Part of the Account Management team for the Mid-Market business
- New market development in Education, Healthcare, Professional Services and the Public Sector industries by generating revenue and pipeline
- Upsell/cross-sell from Top 100 existing customer accounts
- Sourcing pipeline and generating leads by cold call, cold emails and social selling
- Collaborating with marketing, alliances, sales ops, sales programs and other teams

• FY21 Q2 - 113%
• FY21 Q1 - 133%

Achievements
• Received the ‘MVP of the quarter’ award for Q3 FY21 for performance, going above-and-beyond in leading the team and demonstrating the culture values
• Represented India in the APAC Social Selling adoption project mentoring and guiding a team of 40+ to improve LinkedIn usage, voice and video prospecting

Business Development Representative | Commercial and Mid Market

• Working closely with business managers and stakeholders to understand and analyze business requirements
• Co-ordinating and assisting product owners and business team to deliver estimates and business proposals for prospective clients
• Prioritizing requirements and create conceptual prototypes and mock-ups
• Applying best practices to effectively communicate client requirements with technical team with appropriate modelling techniques
• Co-ordinating project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions
• Gathering information for surveying, analyzing and evaluating processes, products and services, by using a variety of internal and/or external data
• Keeping in tab with latest industry and community trends by following popular blogs and engaging forums
• Research and familiarizing standards and processes of e-Commerce, retail, healthcare, BFSI, travel and hospitality industries

Associate Business Analyst

Part of the Account Management team for Emerging, Small & Medium Businesses
- New market development across all industries by generating revenue and pipeline
- Upsell/cross-sell from stagnant customer accounts
- Sourcing pipeline and generating leads by cold call, cold emails and social selling
- Collaborating with marketing, alliances, sales ops, sales programs and other teams
- Attend Startup events and conferences along with marketing team to generate offline leads
- Drive demos and close smaller deals individually

• FY20 Q4 - 280% of quota | Promoted to BDR
• FY20 Q3 - 110% of quota
• FY20 Q2 - 167% of quota
• FY20 Q1 - 127% of quota
• FY19 Q4 - 111% of quota

Sales Development Representative | ESMB

- Hired as the first on-field Account Manager for Yellow.ai in the Middle East & Africa to improve customer retention and expand business in the region
- Responsible for selling Conversational AI, GenAI platforms, managed services and Meta Business solutions to enterprises 
- Managed the dual role of Account Manager and Customer Success in FY23 and FY24
- Transitioned to a new role in FY25, acquiring new enterprise logos while continuing to manage 60% of the region’s accounts portfolio in Q1 FY25
- Expertise working with large multinational clients in retail, public sector, BFSI and automotive industries
- Collaborated with large SI partners like TCS and Accenture to drive customer adoption and achieve process optimization

  • Managed 100% of region's account portfolio
  • Reduced churn risk by 95% in
  • Achieved 91% CSAT
  • Improved NRR to 117%
  • Key Accounts ARR increased by 2.8x
  • Improved cash collection by 63%

Enterprise Account Manager, MEA

Growth

Growth @ Hawky.ai

Know about Muhammad Zeeshan's work experience, education, bootcamps, certifications, and much more. Muhammad Zeeshan