Customer support writer and podcaster.
7 followers
Joined 10 Aug 2025
Experience
24 years, 9 monthsCustomer Service Content Lead
Mar 2022 - Present (3 yr, 9 m) • australia
Customer Evangelist
Apr 2016 - Apr 2022 (6 yr, < 1 m) • remote
Campaign Monitor
Head of Deliverability - Customer Operations
Jan 2016 - Mar 2016 (2 m) • sydney, australia
Head of Internal Communications, Strategy & Training
Aug 2015 - Jan 2016 (5 m) • sydney
Global Head of Customer Service
Dec 2006 - Jul 2015 (8 yr, 7 m)
Education
University of Wollongong
B.IT,
1995 - 1998