Helped in delivery of goods to home in need of food, furniture, clothes.

Delivery specialist

Bachelors, Bachelor of Business Administration

Software Deployment and Support Specialist

• Acted as main point of contact for complex technical issues regarding Security, MDM, AD/Exchange, and ERP Systems while managing onboarding and implementation of ERP software. 
• Designed and implemented SSO solution by connecting our job costing software to AD to minimize password resets in the organization.
• Provided input regarding technological needs (Scope Office 365, Telematics and Fuel Management Technologies) to better streamline productivity and communication and provide better security.

Enterprise Software Implementation Consultant

• Oversaw development of marketing function by building the brand and expanding the customer base targeting high-net-worth clientele while deploying O365 to 15 users. 
• Successfully migrated firm from on-premise matter management to the cloud-based systems which gained a 15% gain in productivity from employees.
• Established a 20% increase in customer loyalty by implementing interaction improvements. 
• Grew repeat business by 10% and improved customer satisfaction survey results 25%.
• Collaborated with executive team to develop digital and print media for enhancing and promoting the brand, increased consumer awareness of the Y, optimized online presence, and developed personal and social connections to relevant audiences.

Director of Marketing and Cloud

• Led team to drive renewals, reduce churn, and increase customer satisfaction by mapping customer journey and identifying opportunities to intervene on client’s behalf. 
• Worked with agency partner to build social media and SEO presence and campaign strategy, as well as with the CEO and Managing Director to implement best practices and refine metrics.
• Recruited and hired top performers and evolved the onboarding program as needed.
• Planned and executed marketing strategies, identifying opportunities to generate new business, and prepared PowerPoint presentations to captivate clients.

Director Of Client Experience

- Identified new sales leads
- Pitched C-Level Services to C-Level Executives
- Maintaining fruitful relationships with existing customers
- Researched organizations and individuals online (especially on social media) to identify new leads and potential new markets
- Researched the needs of other companies and learning who makes decisions about purchasing
- Contacted potential clients via email or phone to establish rapport and set up meetings
- Planned and overseeing new marketing initiatives
- Attended conferences, meetings, and industry events
- Preparing PowerPoint presentations and sales displays
- Developing quotes and proposals

Business Development Executive

• Managed and lead a set of Office 365 customers and partners through the onboarding process.
• Analyzed, developed, and communicated key onboarding process and technology improvements for Office365 Onboarding and entire deployment cycle.
• Fostered and maintained productive relationships with customers and Microsoft Partners to document business requirements and ensure consistent onboarding experience.
• Received numerous 5-star feedback from customers and partners.

Founder/Front End Developer

• Responsible for supporting escalations related to MRM and the Office365 Security & Compliance Center while troubleshooting eDiscovery and Advanced eDiscovery cases. 
• SME in creation of alert policies to maintain support of network and user activities, as well as troubleshoot sensitive information types, label policies, and DLP policies for 150K users. 
• Provide triage and support for customer security breaches such as compromised accounts, network intrusion, phishing, and malware detection.
• Educate/train cloud admins, support Advanced Threat Protection (ATP) & Cloud App Security, and perform heavy use of PowerShell to monitor policies and detect issues. 
• Streamline security efficiency through automation of workflow processes with premier customers while collaborating with other team engineers and customer IT staff to accomplish objectives.
• Work diligently with government agencies and Fortune 500 companies on network/data breaches to identify RCA and help design new policies 

Security and Compliance Support Escalations Engineer

Experienced entrepreneur, security engineer, and disruptive tech enthusiast with a passion for service based businesses.

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Know about Michael Grier’s work experience, education, bootcamps, certifications, and much more. Michael Grier