Learning SQL Programming

ITIL Foundation v4

Statistics Foundations: 2

Learning Data Science: Using Agile Methodology

Data Science Foundations: Data Mining

Agile Foundations

Database Foundations: Core Concepts

Statistics Foundations: 1

Cisco Security Ninja

Statistics Foundations: 3

Bachelor’s Degree

M.N.A

Provided business-clients with efficient assistance – Responded to phone calls, emails, chat simultaneously.
• Achieved #2 rankings in quarter metrics consistently for 4 times, including call duration, number of calls per shift,
• cases resolved and client satisfaction ratings.
• Referred difficult issues to upper management while maintaining positive rapport with the clients.
• Collaborated with company staff to optimize the working environment and customer service.
• Ran routine Cisco tools troubleshooting and configuration.
• Trained clients and guided them how to use Cisco tools via WebEx
• Collected information from clients to identify and report product problems.

L1 - Analyst

Technology Team Lead

Managing close to 30000 LINUX / SUSE UNIX and Windows servers located in 32 data centers across the globe.
• Managing OS VM availability across 130+ customers. Creation, implementation and resolution of Changes and Break
Fix.
• Helping the management for OS team resource allocation and incident audits.
• Coaching and mentoring team for ITSM processes and responsible for the new joiners training if required.
• Responsible for driving tasks and INC for faster closure and with quality work notes updates and decrease pending
tasks and queue with no tickets pending for more than 3 days.
• Created changes for reboot, space addition and for patching for Windows servers.
• Windows Admin: Space usage, user creation, setting parameters, access issue.
• Patch Management: - Downloading support packages from service marketplace (Lumension) and applying them.
Activate Server components and detail check for any upgrades.
• System Monitoring: - Performing Health Checks, Setting Profile- Parameters and

Service Delivery Specialist

Analyst, Ent Tech Services

Leading 3 teams, acting as the single point of contact for escalations and training and development. 
Certified as a Trainer for VOIP and 5G processes from Verizon. 
Completed various VoIP projects within Verizon on time with a 100% success rate and a 96% customer satisfaction rate. Monitor team performance and productivity to ensure project milestones and deadlines are met. 
Working closely with the PMO in creating dashboards and reports and assign projects and tasks to team members based on their expertise and availability. Ensure that team members have the resources and support needed to complete their assignments. 
Oversee the migration, new installation, and porting of 5G services.Manage Webex services, ensuring smooth implementation and operation. 
Coordinating risk, budget, and resource management within HCL and Verizon.

Senior Project Manager

PMP || Senior Project Manager

Know about Sanjay Maurya’s work experience, education, bootcamps, certifications, and much more. Sanjay Maurya