Founder & COO at AntEngage | Empowering Businesses through AI-Driven Customer Engagement | Passionate about Innovation &

KUMAR SHIVAM  • Peerlist

This project is all about an end to end journey of a customer. This project supports both chatting and calling functionalities. We created our custom IVR’s for the customer journey flow, GraphQL API to control all the basic to advanced calling features such as hold/unhold, mute/unmute, transfer, conference, preview callback, and precision routing. For chat we have created advanced chat features such as transfer chat to another agent and we have used our custom pub-sub architecture.

Customer Care Application with Calling and Chat support

This project is all about an end-to-end journey of a customer on an e-commerce website. We have used Shopify APIs for catalog management and we have built our own module to support the rental flow. We have integrated the Razorpay API for payment integration.

E-commerce Website with Rental Flow

This project deals with managing the complete life cycle of an employee from onboarding to deboarding. We built modules like attendance management, leave management, and timesheet management. Shift and shift allowance management, reimbursements, CTC and Non-CTC bonus management, and much more. Integrated Zoho Platform with the HR Portal to extend its capability and increase scale with ease

HR Management Portal

This project was all about calculating and processing the salary of all the employees of an organisation. We had built modules through which we could calculate the taxes and deductions in bulk and also generate appropriate reports for approval. We have also built modules for loan management and processing the life cycle of appraisals for an employee.