Insurance Producer

Security Fundamentals Professional Certification (SFPC)

CompTIA Security+ ce Certification

Associate of Arts - AA

Bachelor's degree

military

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
Recorded incident reports with detailed accounts of occurrences.
Monitored property and investigated areas of suspicion.

Administrative Services Manager

Kept team compliant with security protocols and appearance standards.
Recorded incident reports with detailed accounts of occurrences.
Investigated incidents and wrote reports.
Oversaw a team of security officers and managed scheduling and performance evaluations.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Led identification, development, implementation and maintenance of security requirements for the entire organization.
Developed improved training methods with a focus on public safety and

Administrative Operations Manager

•	Monitored confidential company data and mitigated hacking through network systems updates.
•	Built relationships and fostered effective communication with legal personnel to conduct practical investigations.
•	Managed anonymous online and phone-call tips, implementing uncovered information into investigation processes to solve cases.
•	Performed risk and vulnerability assessments and provided results and recommendations to senior management.
•	Triaged and responded to SIEM/EDR/IDS alerts, performing log analysis and host/network forensics to scope incidents, contain threats, and document evidence for case management.
•	Authored and maintained incident response playbooks and after-action reports; coordinated remediation with IT and Legal, tracked corrective actions, and improved mean time to detect and recover.
      Clearance: T5 investigation

Security Operations Center Analyst

•	Administered access control programs, maintaining user permissions for 5K+ accounts and safeguarding data security, resulting in zero security breaches during tenure.
•	Managed enterprise-level administrative systems supporting over 35K employees, retirees, and vendors, ensuring 99.9% system uptime and seamless functionality.
•	Streamlined communication channels and support workflows, reducing average response times by 25% and enhancing operational efficiency.
•	Conducted comprehensive audits across 10+ departments to verify compliance with city governance policies and regulations, achieving a 100% compliance rate.
•	Deployed a self service knowledge base and automated ticket triage system, reducing support ticket volume by 40% and cutting average resolution time by 35%
Clearance: T5 investigation

User Support Specialist

I'm a business owner, and current MBA Candidate.

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