HR generalist

Taking care of overall training design and implementation.
Designed training programs using VYond, Camtasia, and articulate 360.
Designed and implemented training programs using various formats likerole play, GD, lectures, or activities.
Coordinated and planned training sessions across all levels.
Generated training programs for new employees on communications andsoft skills, which resulted in a 30% productivity increase and customerengagement.
Designed Job profile, KRAs and KPIs.
Taking care of overall HR activities including recruitment, employeeengagement, productivity, and employee performance.
Build and maintain the training calendar
Being a part of the HR budgeting team
Maintain and manage LMS.

HR Manager

Conducting in-depth TNAs to understand the improvement areas.
Implementing training programs to improve customer care operationsand in turn, reduce customer turn-down to a great extent.
Implementing various training programs for Indian and US employeesbased on the value discipline of our organization.
Identifying skill gaps using SWOT, performance evaluation, andcompetency mapping.
Designing KRAs and KPIs for every job profile.
Creating competency mapping using a BARS chart and assessingcompetency using various assessment centers like psychometric tests,and interviews.
Engaging in training design along with the design team.
Building and managing the training budget.
Building and maintaining the training calendar.
Evaluating the ROI of the training programs.
Taking care of recruiting, onboarding, and orienting the employees.
Creating and taking care of overall HR budgeting.
Overlooking recruitment activities and HR records.
Taking care of performance evaluations and skill-gap analysis.

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