Digital Marketing Course

EF SET English Certificate (C1 Advanced)

Inside Sales Representative: Prospect and generate leads through outbound calling, email marketing, and social media outreach Respond to and qualify inbound leads Schedule appointments and follow up with potential clients Conduct market research to identify potential properties and clients Manage the sales pipeline and update the CRM with all sales activity Meet or exceed sales goals and targets Collaborate with other sales team members and real estate agents to ensure a seamless client experience Virtual Assistant: Provide administrative support to real estate agents, including Transaction Management, scheduling appointments, managing calendars, and handling emails Create and update property listings on various real estate platforms Conduct market research to assist in pricing properties and identifying potential buyers Assist with social media management and content creation Monitor and respond to online reviews and inquiries Manage contracts and other administrative tasks related to

Inside Sales Representative / Virtual Assistant - Remote

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Collaborated with team members to develop best practices for consistent customer service delivery

Customer Service Representative

Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures. Migrated Client Contracts to digital format with online access. Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.

I.T. Integration Assistant

Assisting customers for hardware and online connectivity issues for a next generation game console. .Escalating third level of assistance to product engineers’ .Updating customers with latest game software and giving them walkthroughs on game specifics. .Accepting Tier 1 escalation calls for specific issues and upon customers’ request.

Technical Support Specialist

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Provides support for front-line agents (floor support and coaching). •Reports to Team Manager when it comes to teams and agents performance. •Acting as the teams consultant when it comes to product knowledge. •Provides assistance to customers for cable internet connectivity.

Subject Matter Expert for Microsoft XBOX

Client Onboarding: Responsible for onboarding new clients, which involves gathering and verifying their payroll and HR data, setting up their accounts in the ADP’s payroll processing system, and ensuring that all required documentation and legal requirements are met. System Configuration: Configuring the payroll processing system to meet the specific needs of each client, including setting up payroll tax codes, earnings and deduction codes, company policies, and other system parameters based on the client's requirements. Data Migration: Responsible for migrating payroll and HR data from clients' previous systems to the ADP’s payroll processing system, also ensuring data accuracy and integrity during the migration process. Client Relationship Management: Established and maintained positive relationships with clients, serving as their primary point of contact during the implementation process, and ensuring that their needs and expectations are met promptly and satisfactorily. Supported v

Implementation Specialist / Senior Payroll Analyst / Service  Consultant

Determined needs, delivered solutions, and overcame objections through consultative selling skills Answered customers' questions regarding products, prices, and availability Managed friendly and professional customer interactions Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential Monitored industry news and trends to stay up-to-date on competitive landscape Utilized data and analytics to identify target markets and understand customer needs Used CRM software to maintain detailed contact logs and account records Prepared and submitted reports to keep management informed of sales activities and progress Developed and implemented sales strategies to increase customer loyalty and retention Developed, maintained, and utilized a diverse client base Recorded accurate and efficient records in customer database

US Payroll Onboarding | Active Base CRM Management | Client Services

Onboarding Specialist

US Payroll Processing & Compliance | Client Onboarding & Implementation | Google AI Essentials Certified

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