Leading a team 7 Executives along with outsource staff, responsible for team training, reviewing team
performance, coaching, supervising and training for email process.
Managing internal, external and branch escalations and requirement emails.
Handling pro active communication process includes preparing MIS.
Managing complete outbound database (Ensemble pro 6.0 automatic outbound dialling).
Managing day to day calling activity of 160 C.S.R. on floor along with complete MIS
as per business requirement.
Significant contribution in building process and training notes of systems and products to help new joiners’. 
Acknowledge and awarded for significant contribution for building custom software (Track Mode / Track Gen) for process improvement.

Sr. Process Executive

Day to day cash loading planning.
Handling client’s escalation related to cash replenishment.
Cash order processing.
Sharing reports with bank.

Sr. Cash Analyst

Identify & develop vendor source for cost effective purchase.
Budget Management.
Quality Management process setup.
BOQ preparation / price comparison / finalizing orders & delivering to clients.
Preparing client reports and presentation.
Preparing complete KRA / KPI for organization vertical.
Managing Vendors & their payments.
Handling client escalation; if any.
Team member recruitment.
Managing day to day delivery operations.
Follow up with clients for payment collection.

Manager- Operations & Vendor

Handling ATM and Branches key projects like Mphasis, Castech Branches.
Handling client’s service related & contractor’s payment and escalation.
Managing team of 12 executives and TIS-coordinators.
Managing day to day activity of TIS-coordinators to meet up our requirements.
Managing new contractor empanelment / Site allotment.
Ensuring site completion within SLA.
Managing contractor payment within timeline and as per management requirements.
Handling end to end invoice generation & submission and site revenue process.
Managing complete documentation as per business requirement.
Managing and tracking monthly inventory of product and finalizing the Inventory submission to finance.
Managing and planning SLA / Payment / site revenue monthly projection with senior management.
Monitoring process performance to ensure stability, identifying non value added activity in the process.
Supporting management for business plan by providing required reports.

Asst. Manager

Managing team of 4 executive.
Managing ordering of Aircon / Distribution Box / Signage process.
Managing complete documentation as per business requirement.
Monitoring vendor payment timelines according to business plans.
Monitoring end to end delivery and installation of procured product.
Monitoring and planning process to meet SLA targets.
Monitoring process performance to ensure stability, identifying non value added activity in the process.
Supporting management for business plan by providing required reports.
Daily reports of internal customers related to service proficiency.
Preparing customized report for external customer like SLA \ AMC etc.
Finding the loop holes and reasons for service delay by providing customized report and by putting
Excellence to improve service level.

Sr. Executive Vendor Support & Service Business Excellence

Manager MIS

Management Information Systems Manager

Manager – Business Intelligence & Analytics

Operations & MIS professional with 15+ years of experience in business operations, and management reporting.

Know about Jaykishan Choube's work experience, education, bootcamps, certifications, and much more. Jaykishan Choube