Bachelor of Science - BS

Developed the question answering capability of Appfolio Realm, a conversational AI product that allows users to get their questions answered, perform product actions, and answer natural language questions with data insights.

Reduced the training time of new customer care representatives by developing a LLM powered application that performed question and answering over multi-channel internal documentation. Built a framework for evaluating the accuracy and completeness of model outputs that enabled customer care experts to iteratively improve model results by injecting their subject matter expertise.   

Drove innovation and accelerated AI usage across the business by being the first to lead collaborative projects across AI, Data Science, and Data Engineering teams. Surfaced internal opportunities for business optimization to AI teams that were deployed as enterprise-scale products.

Data Scientist

Developed one of the Navy’s first productionized machine learning models and led cross functional deployment efforts between data scientists, data engineers, and Navy leadership. 

Constructed data pipelines for  AWS hosted operational dashboards that ingested data from a multitude of locations/systems,  providing stakeholders with timely and reliable operational data for decision making.

Enabled civilian and active duty leaders to establish their own data science/machine learning capabilities by educating them on core data science concepts and how to apply them in practice. Provided on going technical support and guidance as those capabilities matured.

Enabled the deployment of a high-impact CDC AI initiative that leveraged state-of-the-art NLP models on billions of electronic health records (EHRs). Delivered production-level code in Databricks, provided deep AI and engineering expertise, and created comprehensive technical documentation and diagrams.

Deployed a secure Retrieval-Augmented Generation (RAG) application in AWS GovCloud in support of the NASA SPEAC contract, enabling users to query a large knowledge repository using natural language. Built advanced Generative AI features with open-source Large Language Models (LLMs), ensuring full data control and eliminating the need for external APIs. Achieved production deployment by successfully navigating stringent risk and compliance requirements.

Served as an AI catalyst by hosting tech talks on designing and operationalizing LLM-based solutions. Leveraged real-world deployment expertise to guide cross-market teams, providing best practices, in-depth guidance, and level-of-effor

Lead Machine Learning Engineer

https://www.linkedin.com/in/james-p-morrissey

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