Certified SAFe® 5 Agilist

Bachelor's Degree with Distinction

Diploma

Part of a global group of 30 Publicis Sapient team members, selected for our impact and proven commitment to growing, shaping, and improving Publicis Sapient.

Member, Next Generation Leadership Team

• Providing guidance to startups, from strategy and research, to designing and shipping the product/service
• Conducting regular portfolio reviews with General Assembly UX Design Immersive cohorts

Past agencies include Adpeople Worldwide, DDB Singapore, The Idea Lab; clients include Unilever, Ponds, Lifebuoy, Icon Media Group, and Intuit.

User Experience & Design Consultant

• UX designer (and interim lead) for Singtel’s digital transformation, consolidated 10+ online touchpoints into one, shaping the digital strategy through design process

Senior User Experience Designer

Research Intern

Design Mentor

Developed and drove design solutions with a user-centered approach, from discovery, user research, ideation, design, to iterations and testing.

• Led the design team for Prepaid hi!App redesign, increasing monthly active users by 250% and revenue uplift by 150%
• UX lead for HungryGoWhere, launched a complete app revamp with the fastest reservation flow in Singapore
• Established in-house research and design thinking capabilities
• Led the culture team and increased team engagement within the design team

User Experience Manager

• Leading design, UX and research streams in pitches and agile projects alike, to deliver products in the financial services, retail, and healthcare spaces
• Building the internal team's research capabilities, establishing strategic and operational effectiveness in multiple projects
• Heading the firm's CSR initiatives, setting and executing the strategic framework of giving back to the Singapore and Thailand communities
• Driving real-world change with Diversity & Inclusion initiatives in the region, with a focus on inclusive design and anti-racism

Senior Experience Designer

Visual / Brand Designer

• UX/Product designer for My Singtel App, enabling self-management for postpaid customers

User Experience Designer

• Defined the product strategy and branding across multiple iterations
• Designed and shipped solutions collaboratively with business and tech 

GraphPaper was an AngelPad company, ranked the #1 U.S. Accelerator by MIT’s U.S Seed Accelerator Rankings.

User Experience & Creative Lead

• Led UX teams in delivering research and designs in the financial services, retail, automotive, mobility, and oil & gas industries
• Design lead for a sales proposition that redefined ‘phygital’ commerce experiences
• Built team practices, DesignOps, and culture as part of design leadership team
• Drove initiatives with Women in Consulting, Deloitte Consulting's internal platform to develop female leaders

Consultant, Customer Experience & Strategy

Experience Lead

Design & UX Leadership • Meaningful change through sustainable impact

Know about Jalyn Cai’s work experience, education, bootcamps, certifications, and much more. Jalyn Cai