Introduction_to_Cybersecurity

Network_Defense

Introduction_to_Data_Science

Computer_Hardware_Basics

Network_Addressing_and_Basic_Troubleshooting

Discovering_Entrepreneurship

Endpoint_Security

Cyber_Threat_Management

Ethical_Hacker

Data_Analytics_Essentials

Bachelor of Business Administration - BBA

Master of Business Administration - MBA

Supervised a team of 60+ CS agents nationwide, ensuring high service standards and process compliance. Oversaw backend support operations, handling technical queries on WiMax, GPON, HFC, and data services platforms. Monitored KPIs, prepared status reports, and provided feedback to senior management on service delivery performance. Coordinated with field teams, sales channels, and affinity partners to resolve escalations and improve customer experience.

CS Supervisor – Backend Support & Warehouse

Managed full office administration, ensuring efficient coordination between departments and optimizing workflows. Oversaw budget preparation, financial transactions, and office space management. Supported HR functions including recruitment, onboarding, employee engagement, and policy implementation. Organized training sessions, office events, and team-building activities, enhancing workplace morale and productivity.

Office Manager

Led the FTTH project team in field installations, ensuring quality and compliance with telecom safety standards. Managed end-to-end fiber installations, from drop cable laying to GPON terminal configuration and service migration. Conducted field quality checks, cable splicing, and troubleshooting to maintain service continuity. Collaborated with cross-functional teams to resolve technical issues and validate service provisioning.

Supervisor – FTTH Project (STC)

Provided comprehensive support to HR, including employee induction, payroll documentation, and benefits administration. Maintained HR documentation, processed workers' compensation, and coordinated employee claims and legal documentation. Acted as liaison between HR and external agencies for recruitment and staffing requirements.

Administrative Executive

•	Collaborate with the Departments to plan, execute, and finalize projects according to strict deadlines and within budget •	Coordinate project activities, resources, equipment, and information •	Assist in preparing project proposals, timeframes, and schedules •	Monitor project progress and handle any issues that arise •	Act as the point of contact and communicate project status to all stakeholders •	Create and maintain comprehensive project documentation, plans, and reports •	Perform administrative tasks to ensure the functionality and coordination of the project activities •	Provide support in the preparation and organization of project meetings, workshops, and trainings •	Coordinate with Project Manager and higher management to agree on allocated budget, schedule, vendors pre-qualification, and selection criteria •	Conduct RAID analysis (Risks, Assumptions, Issues and Dependencies) and submit related report to higher management and Product Manager for decision making purposes: Proje

Operations Project Coordinator

Handled office operations, business correspondence, and routine data management tasks. Managed settlements, payments collection, and forex trading operations. Streamlined data processing, reporting, and documentation for trading transactions.

Operations Executive

Operations Manager

Operations Manager | Telecom, ICT & Security Solutions | OSP/ISP, FTTH, FTTM, LDN, KA, GPON, WiMAX, HFC & VSAT Expert

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