Govind Ramachandran

L3 Azure Administrator Specialist

Windows & Azure Infrastructure L2/L3 Support Specialist * Raise/Resolve L2/L3 Incidents and service requests within agreed SLA. * Close/Resolve L1/L2 tickets or If required escalate to next level. * Provide first and second level of support for all infrastructure and application incidents by meeting the Response and Resolution SLA. Troubleshoot failed SCCM deployments and SCCM health issues. * Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. * Implementing ITIL Framework best practices actions on Incident, Problem, Change, Event and Service Management. * Proactive alerting and notifying stake holders during critical incidents and escalations. Provide appropriate inputs to stake holders during Major incidents. Contributing towards ensuring IT uptime, and documentation. * Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. * Repetitive alert analysis for finding high ticket generating CIS.