Python (Intermediate) Certificate

Foundations of User Experience (UX) Design

Bachelor of Technology

Higher Secondary Education

Joined the Product Management team of an innovative enterprise SaaS product aimed at simplifying the lives of IT administrators.

Key Contributions:

- Analyzed customer queries and requests to identify UI pain points and gain an in-depth understanding of the product.
- Synthesized problem statements and defined requirements to address scoped issues.
- Emphasized the importance of user-centered design and understanding user pain points.
- Engaged directly with customers to discern their actual problems beyond their solution suggestions, focusing on identifying root causes before devising solutions.

Learnings:

- Recognized the significance of differentiating between customer-stated solutions and underlying problems.
- Developed a deeper appreciation for user-centered design principles.

Project Trainee @ MDM

During this internship, I got to work with a few talented seniors who guided me on implementing a client-side agent for macOS for Browser Security Plus (BSP) product from ManageEngine. BSP is a product that helps enterprise IT administrators to secure the internet browsers used in their corporate devices.

Summer Intern

Key Responsibilities:

- Engage constantly with customers to understand their daily challenges and translate those insights into feature requirements.
- Collaborate with designers and writers to create optimal product designs.
- Work closely with developers to address use case gaps and streamline the development lifecycle.
- Oversee multiple projects from conception to production.
- Support customer success teams in meeting prospects' needs and closing deals.
- Assist marketers in positioning the product effectively in the market.

Achievements & Skills:

- Launched 4 highly impactful features with over 50% customer request and rapid user adoption.
- Continuously enhanced the product with countless smaller improvements.
- Developed a workflow to track multiple projects and handle ad-hoc tasks, ensuring clear communication with stakeholders.
- Excel in detailed user stories, personas, requirement documents, and design documents for smooth developer hand-offs.

Member Technical Staff - Product Management @ UEM

Member - Product Management @ Arattai

Product Management @ Zoho | Building something exciting 🤫

Know about Goutham Ganesan’s work experience, education, bootcamps, certifications, and much more. Goutham Ganesan