Master's degree

Bachelor's degree

At Mentes Virtuais, I developed web applications for fixed-mobile convergence and value-added SMS and WAP Push services. I also analyzed and developed a proof-of-concept ENUM server, contributing to the company’s service innovations for telecom operators.

Software Engineer

At Saphety, I developed a data synchronization process between an LDAP directory and a MySQL database, ensuring timely and accurate updates. My work supported Saphety’s electronic invoicing solutions, enhancing data integrity and service reliability.

Software Developer

At Wlink, I assembled and led a team for multimedia distribution projects and developed a custom GSM switch modem for SMS campaigns. My efforts in team building and project development supported the company’s growth in multimedia content solutions.

Lead Software Engineer

At Ubiwhere, I developed several message processing modules for telecom operators, including SMS, MMS, and WAP Push services. My contributions supported value-added services and integrated CRM and banking solutions, enhancing the company’s offerings.

At Novertur, I led the development of Business Matchmaking reports using NLP and Hadoop, optimizing workflow and reducing report production costs. I reorganized teams to align with the company’s vision, improving collaboration and achieving significant cost savings, crucial for market expansion.

Software Engineering Lead

At Talkdesk, a cloud-based contact center SaaS, I led the enhancement of the core call-routing system, improving performance and scalability. I developed a next-gen call-routing system, reducing onboarding times and empowering customers, which led to positive feedback and increased market reach.

At Hopin, Europe's fastest-growing startup, I played a key role in scaling the company from a small team to 1,200 employees in 18 months. I contributed to the successful hiring of over 300 employees and reduced cloud expenses by 74%. I led the development of an optimized API for real-time events, implemented data security measures, and established CI/CD pipelines, enhancing system reliability and performance.

Founding Engineering Lead

At Wit Software, I developed and maintained key telecom solutions, including a Push Notifications Gateway and an Auto-Configuration Server, enhancing service delivery. I also contributed to the development of a SIP Application Server with real-time audio and video transcoding.

Senior Software Engineer

At Visible Alpha, backed by top investment institutions, I led the development of a research processing system ensuring MiFID II compliance, supporting global operations. I re-architected the platform for better maintainability, implemented clean code practices, and established CI/CD pipelines, enhancing system quality and efficiency.

I started EthosLink to give small and medium businesses practical access to AI and other advanced tech. My aim is clear: turn complex tools into simple time-savers that help owners focus on customers instead of screens.

As a solo founder I wear every hat. I write the code, design the product, run the infrastructure, talk to users, set pricing, and keep the books. Staying hands-on keeps me close to the problems we solve and the people we serve.

Built and now run Reviato (https://www.reviato.com) end-to-end — development, operations, finance, and continuous customer interviews all handled in-house.

Founder

Engineering leader with a hands-on, mission-driven approach.

Know about Paulo Fidalgo's work experience, education, bootcamps, certifications, and much more. Paulo Fidalgo