Senior Project Manager

Served as the first point of contact with the customers, I became a trusted resource for internal and external contacts. I conduct business dealings in a professional, proactive manner. 

My goal was to provide businesses with comprehensive solutions to manage all of their customer interactions across all channels. I provide industry-specific insight and information to current and prospective customers relating to technology solutions.

- Identifying and creating new qualified sales opportunities from inbound leads.
- Achieving a monthly quota of qualified opportunities.
- Engaging with customers via telephone and email to analyze their needs.
- Profiling the account and overcome prospect objections to generate quality opportunities.
- Collaborating with Marketing and sales on lead quality and conversion.
- Executed a "Multi-channel" follow-up to help uncover new deals and nurture existing opportunities.

Account Representative

Project Manager

𝗘𝗮𝘀𝘆𝗖𝗼𝗻𝘁𝗲𝗻𝘁.𝗶𝗼 is a Florida-based content collaboration platform specializing in content review and workflow management.

As a director of Customer Success at EasyContent I provide thought leadership with clients to promote key client relationships and growth initiatives. Responsible for the management and execution of the Customer Success function across sales territories, including the management of the Account Management, Customer Experience, and Field Operations teams and functions.

- Overseeing relationships with customers.
- Helping with onboarding
- Resolving customers' concerns quickly and efficiently.
- Keeping customers updated on the latest product updates.

👇 If you ever wonder whether our platform fits your content production needs, get a Free Trial today at 𝗘𝗮𝘀𝘆𝗖𝗼𝗻𝘁𝗲𝗻𝘁.𝗶𝗼

Director Of Customer Success

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