PGDM

Bachelor of Engineering - BE

1. Owned and managed “Campaigns & Journeys” track for the CleverTap platform
2. Planned prioritisation and roadmap items for “Campaigns & Journeys” track to help define the product strategy
3. Delivered high impact products like IntelliNode [AB testing]
4. Scoped features through detailed business and product requirement documents
5. Prioritised backlogs and manage engineering sprints
6. Interacted with prospective and current customers to co-create solutions that add value

Senior Product Manager

1. Hired, managed and mentored a team of 5 TAMs collectively managing 80+ enterprise accounts across regions with a book value of USD 5M ACV 
2. Proactively monitored & ensured SLA’s commitments are met 
3. Served as CS SPOC on feature triaging for development  
4. Served as Lead technical QBR for marquee customers- planned pro-active measures during usage spikes and managed customer escalations

Manager, Technical Accounts

1. Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
2. Built and managed end to end development of website product, backend and delivery partner integrations.
3. Onboarded partners for the first and second edition of the Bundlers - Guide to Mumbai

Co - Founder

1. Managed marquee customers- onboarding workshops, integration guide, consulting & serving as an escalation point of contact
2. Provided custom technical solutioning & documented feature request including User Stories
3. Validated and tested new features before release
4. Collected User feedback & ran feature adoption sessions

Technical Account Manager

Created & executed Media Plans for clients like Go Cheese, SAB Miller,  Ronnie Screwavala across different social platforms like Youtube, Instagram, Facebook and Google Ads

Media Planning Intern

1. Identified schools for a new age transportation system
2. Expanded business in Mumbai, while evangelising the product among the parent community.

Evangelist

1. Co-owned documentation & user community
2. Document debugging processes & Jira implementation
3. Onboarded & provided technical support to customers
4. Trained & mentored new team members

Customer Success Engineer

1. Formulated product strategy for business critical initiatives such as : Leanplum Acquisition and subsequent product integration, and seamless customer migration
2. Collaborated with cross functional teams to develop a comprehensive product roadmap. Established and mentored 40 member product group ensuring the development of the right features in alignment with the roadmap.
3. Owned revenue and growth of multiple key accounts and achieved over 50% year on year boost in revenue via customer-centric approach
4. Conducted effective product training sessions to educate internal teams and external stakeholders on product launches, features and business use cases. Authored various blogs and social posts on innovations in marketing technology

Associate Director Product Development

Product @CleverTap

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