Attended annual international management summit Confluence 2006

PG DevOps Certification

Max Excel Executive Programme

Young Leaders Program (YLP) conducted by RBS

PG DO - Configuration Management with Ansible and Terraform

Certified ScrumMaster®

Certified First aider (Basic Life Support)

Scrum Master Accreditation Certification

B.com

• Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs. Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
• Navigated federal, state and local employment laws and regulations and adjusted company practices 
  and policies to confirm complete compliance.
• Built human resource organization and aligned people and culture with corporate strategic priorities and operations. Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview 
  processes to identify qualified candidates

Human Resources

• Performed verification of documents for savings, current, salary, and microfinance accounts; processing and generation of money plus codes, petro cards, and corporate salary codes for accounts used for salaries and reimbursements.
• Offered advice and assistance to customers, paying attention to special needs or wants. Provided 
 friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales.
• Assisted customers with prompt and polite support in person and via telephone. Informed customers of current store promotions to encourage additional sales purchases. 
• Logged reports, expenses, receipts, and sales in the company database. Increased sales and customer
satisfaction through personalized servicing. Balanced and organized cash register by handling cash, counting change, and storing coupons.

RETAIL OPERATIONS

Provided global incident support for client and banking applications, including MaxTrad and Bank Trade, ensuring seamless operations and quick resolution of issues.
Managed customer queries through email and client calls, defining efficient support processes and providing guidance to the team.
Oversaw the onboarding process for new clients, ensuring smooth implementation. Prepared comprehensive production and quality reports, delivering consistent floor support and query handling to address operational concerns.
Designed test scenarios, cases, and plans to validate functional requirements, ensuring high-quality testing across platforms.
Conducted business verification, regression, and pre-production testing for Cash & Trade and Lombard products in real-time environments.
Developed and executed test plans, test cases, and functional/business testing to ensure comprehensive quality assurance.
Identified critical defects, executed test scripts, and documented issues to provide timely solu

Senior Analyst (Manual Testing \ Environment & Production Support)

Coached Scrum Masters, Product Owners, and Team, improving Agile maturity by 30%.
Conducted Agile training sessions for new team members, ensuring a smooth onboarding process and alignment with Agile best practices
Drove Agile transformation, increasing team engagement, productivity, and quality by 20%.
Conducted Agile workshops for leadership, driving 90% Agile adoption across teams.
Facilitating Scrum ceremonies (backlog grooming, sprint planning, daily stand-ups, retrospectives, etc.) to ensure smooth sprint execution and resolution of impediments.
Leading cross-functional teams through all project phases (planning, design, development, testing, deployment), ensuring timely and high-quality delivery by improving customer satisfaction, resulting in a 50% increase in positive feedback and a 20% reduction in complaints.
Led PI Planning and ART-level ceremonies, improving project predictability by 25%
Track and report on Scrum team velocity, managing sprint capacity to optimize resource

Scrum Master

Certified Scrum Master with 15+ years of IT experience including 6+ years of expertise in the Scaled Agile framework

Know about Dhamotharan Natarajan's work experience, education, bootcamps, certifications, and much more. Dhamotharan Natarajan