Exam 534: Architecting Microsoft Azure Solutions

MCSA: Cloud Platform - Certified 2017

Exam 532: Developing Microsoft Azure Solutions

Microsoft Office Specialist (PowerPoint)

Microsoft Azure Specialist Certification

Speaker and Community Lead

Founder and Head of SRM Application Development Team.

Co-Founder and Developer

Co-Founder and President

Volunteered as an evangelist for IBM Watson Platform

Student Ambassador

Mentor

Bachelor’s Degree

Led Product & Engineering for Discovery/Search/Catalog/Growth for New Initiatives

Product Engineering III

Led All Things Technology in udaan Studio Platform

Product & Engineering Lead - Studio

Engineered In-house Telephony System over SIP/WebRTC to handle a daily volume of 30k calls. 

Reduced the resources cost of maintaining on ground infra by shifting most of the tangible parts to the cloud.

Reduced Call Drop% to 1.4%

Reduced Cost of Calls by 80% against Industry Standards by creating own calling infrastructure.

Product Owner - Telephony

+ Product Owner of Buyer & Seller Support Experience.
+ Technology Owner for Telephony Systems 

• Building infrastructure for managing Customer Service Operations.
• Designing & Building infrastructure for End to End Customer Interaction with Udaan

Built Live Products & Ongoing Projects
• Udaan Telephony [Architecture and Infra]
• Workforce Management System [Design and Execution]
• Udaan Chat Bot [Architecture and Execution]
• Ticketing Platform [Architecture and Execution]
• Support Chat [Execution]
• Feedback System (Ongoing) [Architecture, Execution]
• Support Quality Platform (Ongoing) 
• Agent Assist (Ongoing) [Execution for V1, Architecture, and Execution for V2/V3]
• Customer Assist (Ongoing) [Execution]

Product Engineer - Customer Experience

> Responsible for building infrastructure and helping in management of Customer Service Infrastructure

Product Engineer

> Worked with SpiceJet to development E2E SpiceJet App in Xamarin.Forms and Azure
> Maintained a team of 4 developers as the Scrum Master

Engineer - Azure & Xamarin

-> Analysing Sentiment Patterns on Texts using IBM Watson Engine

Research Engineer

Leading Product & Engineering for All Things Pre-Order in New Initiatives (Pickily - B2C)

Product Engineering IV

I build Technology Products for Bharat. Product Management & Engineering @udaan


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