Bachelor of Science - BS

Case Manager II

Customer Service Team Lead

Customer Service Representative

Customer Relationship Management Specialist

Key Achievements & Responsibilities

Drove improvements in key success metrics, including Customer Satisfaction Score, Service Level Goals, and Quality Goals, through proactive performance management and process enhancements.

Coached and developed associates to consistently meet company and client objectives, while addressing employee-related concerns and facilitating training on new or updated services, products, and processes.

Applied strong time management and organizational skills to handle multiple complex projects simultaneously, ensuring alignment with business priorities.

Monitored team attendance and absence patterns, promoting accountability and productivity within the team.

Operations Manager

As a Client Relations Manager at Wine Adore, working remotely from the Philippines, I am dedicated to introducing both individuals and organizations to exquisite wines from around the world. I do this by inviting them to our exclusive private wine-tasting events held at our tasting room.

I also collaborate with businesses and firms to create elevated and memorable client-engagement experiences, as well as unique team-bonding activities centered around premium wines. After every purchase, I stay closely connected with our clients, ensuring they receive continuous assistance and support whenever needed.

VIP Client Relationship Manager

Private Wine Tasting and Art Gallery Experience at Wine Adore, a Perfect Spot for Wine Enthusiasts

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