Bachelor's degree

High School Diploma

Worked during graveyard shifts, developing strong time management and responsibility skills. Learned time survival and efficient workflow during fast-paced shifts. Collaborated with teams to ensure smooth operational logistics.

Parttime Associate

Engaged in problem-solving activities, developing analytical skills and learning new strategies. Improved time management skills by solving problems under time constraints. Networked with peers and educators, gaining insights into diverse approaches to mathematics.

Participant

       •	Provided technical support and troubleshooting for Apple products, assisting customers in resolving hardware and software issues.
	•	Developed strong customer service skills and achieved a 90% AppleCare conversion rate in a quarter.
	•	Managed multiple customer inquiries, maintaining high service standards and technical accuracy.

Technical Support Specialist

Technical Specialist

Gained hands-on experience in woodworking, focusing on the creation of wooden toys for toddlers. Contributed to the design and production of various handcrafted wooden toys. Learned foundational skills in woodcraft and production techniques.

Apprentice

-Assist SRP employees with technical issues, including password resets, software troubleshooting, and firmware updates.

-Provide frontline hardware and software support across Windows and HP devices.

-Deliver user-friendly support while expanding technical expertise beyond Apple products.

-Collaborate with IT teams to improve efficiency and reduce system downtime.

Techspot

IT Intern @ SRP | Aspiring Computer Science Professional | Former Apple Tech Support | Bilingual in English & Spanish

Know about Benjamin Rosas’s work experience, education, bootcamps, certifications, and much more. Benjamin Rosas