Salesforce Certified Advanced Administrator (SCAA)

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Administrator (SCA)

Salesforce Certified Platform App Builder

Volunteer

Volunteer/Digital Specialist

I lead a team of Certified Salesforce professionals (Developers/Admins) within the Watson Health Imaging sector of IBM. We support all CRM-based business initiatives for dozens of key internal stakeholders. I am involved in the architecture, testing, and overall implementation from start to finish, for all new applications and maintenance of existing systems. I collaborate with business unit leaders to better understand (and automate) their ongoing needs. My team is responsible for the maintenance for all documentation and training for integrations, and any 3rd party applications for our heavily regulated Salesforce instance.

Manager, Validated Salesforce Systems

Head of all system scoping and architecture for SeatGeek's Salesforce ecosystem. I partner with internal leaders to identify, design, and implement solutions to alleviate their process automation pain points.

Manager, Enterprise Salesforce Systems

- Manage, design and implement all facets of Salesforce.com for Aspera (Users, Objects, Profiles, Flows, Rules, Sales Processes, Currency Management, Roles, Sharing, Libraries, SF1, Reports, Dashboards, Security Analysis and Compliance, User adoption, etc)
- Salesforce CPQ Expert
- Provide extensive CRM support to all departments and Users
- Design and automation of sales processes and flows to provide Users with an exceptional Salesforce experience 
-Project Lead for internal Salesforce system audit for IBM system integration
-Design, maintenance and introduction of all new training materials including but not limited to: company specific Salesforce User Guide, training videos, webinars, weekly Sales Operations blog, etc. 
-Successful launch and maintenance of 18 new currencies in Salesforce to support worldwide users as per IBM guidelines  
- Project co-lead for official Transfer of Business launch from Aspera to IBM
- Provide general Sales Operations support in regards to overall sa

Sr. Salesforce Administrator - Sales Operations

Lead Qualification
Appointment Booking 
Initial Customer Contact Representative 
Liaison between Sales and Customer

Inside Sales Representative

- Overall management of 600+ accounts
- Maintain data integrity in SalesForce CRM
- Liaison between end client and Design, Sales, Video, Photo 
- Inside upselling  
- Payment Processing 
- Planning assistance

Client Experience Specialist

As Sales Operations Manager I am responsible for the support of our national outside sales teams as well as the VP of Sales and the National Training Director. I work very closely with external and internal clients to relay information to our sales departments. I am currently the key contact for sales regarding our online ordering system, Drupal and of course SalesForce.com .

Senior Manager, Sales Operations & Onboarding - Bella Holdings

- SalesForce.com Administrator (worldwide Dashboard set up and maintenance, reporting, Opportunities, Accounts, Leads, Workflow, Tasks, Users, Permissions, etc)
- Purchasing/Receiving
- Customer service
- Worldwide Sales Support 
- Contract Review/Management 
- Key player in ERP (Netsuite) implementation testing 
- Sales order management and fulfillment 
- 3PL Logistics

Sr. Sales Operations Manager

- Planned and executed 50+ photographer trainings nationwide
- Full cycle recruiting for sales and inside sales (resume sourcing to offer)
- Candidate qualification
- Phone screening
- F2F interviews

Talent Project Manager

As the Head of Salesforce at Intelsat, I drive business success through the strategic implementation, customization, and optimization of Salesforce solutions. With nearly 20 years of experience in CRM and ERP management, I bring deep expertise in solution architecture, administration, enablement, and data governance. 

I lead teams to fully leverage Salesforce's capabilities, with a special focus on engagement and adoption, insightful analytics, and scaleable integration models. Passionate about translating complex business requirements into effective solutions, I lead my team to act as a liaison between key stakeholder groups and IT development. My extensive experience in Agile methodology and project management ensures thoughtful roadmap planning, efficient delivery and continuous improvement of Salesforce initiatives.

I also make a pretty mean slide deck.

Manager, GTM Salesforce Systems

GTM Systems leader with a special focus in Salesforce driven solutions.

Know about Autumn Young’s work experience, education, bootcamps, certifications, and much more. Autumn Young