A+ N+ CCNA

Recovery Controller

Remote Support Engineer

Led end-to-end delivery of 50+ VoIP and contact-center migration projects, ensuring zero-downtime cutovers for enterprise and SMB clients

Owned platform operations for a cloud contact-center environment, maintaining 99.9% uptime through proactive monitoring, incident response, and SLA management

Designed and implemented complex call flows, IVRs, SIP trunking, and queue logic to improve call handling efficiency and reduce abandonment

Oversaw national and international DID provisioning and number portability (LNP) across large, multi-region inventories

Analyzed call-quality metrics (latency, jitter, MOS) to diagnose codec, network, and routing issues

Led and mentored a technical support team, improving resolution times and operational consistency

Contributed to platform-level decisions around reliability, identity, and operational scalability in a multi-tenant SaaS environment

Technical Project Manager & Platform Lead

Founder of Aura Social (https://www.aurasocial.world), Aura Social is a free professional networking platform for creators and companies, designed around identity-first architecture, transparent advertising, and free job posting for companies.

Leading product strategy, platform architecture, and go-to-market development across the business.

Core focus areas:

designed separate account models for creators and companies, with role-based access control, team governance, and organisational lifecycle controls

built a subscription-based advertising model as an alternative to auction-based platforms, reducing pricing complexity for customers

integrated analytics, campaign tools, and collaboration workflows into a unified identity layer

developing Aura’s developer platform and authentication infrastructure, including OAuth 2.0 / OpenID Connect foundations for Login with Aura

shaping trust, verification, and professional identity systems across the platform

Aura Social is being built as 

Founder & Platform Architect

Danell Oosthuizen is the founder of Aura Social, a professional networking platform for people and companies and more.

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Know about Danell Oosthuizen's work experience, education, bootcamps, certifications, and much more. Danell Oosthuizen