Bachelor's degree

Yandex is an IT company that employs machine learning to develop intelligent products and services, including a search engine, maps, email, e-commerce, cloud computing, and other mobile applications, resembling Google's offerings. - Managed two strategic product directions: Courier Hiring - mass recruitment of couriers for both Yandex.Eats and Lavka platforms, and Courier Training through the Yandex Pro courier application - Led Web and Yandex Pro App development teams (20 members), facilitating cross-functional collaboration with other business units of Yandex to implement priority projects in the face of a severe shortage of resources - Developed and communicated product roadmap to stakeholders - Transitioned courier hiring processes to the new CRM (Salesforce), eliminating limitations on scaling hiring capacity and enabling the processing of over 10,000 candidates per day for improved flexibility and efficiency of processes - Optimized the courier self-registration service, leading 

Product Manager

As Chief of Staff at Metaintro, my primary focus is on building the team, driving business development, enhancing brand awareness, and increasing product adoption. This involves collaborating with internal stakeholders, engaging key decision-makers, and providing support to the CEO in candidate sourcing, social media engagement, event coordination, and the identification and testing of new opportunities. - Facilitate cross-functional collaboration, aligning teams towards common objectives and optimizing operational workflow - Implemented a user feedback loop that instantly delivered insights directly to the product team - Design marketing strategies to enhance brand awareness and expanded the product waitlist from 200 to 7k users in just 6 months - Produce weekly analytics to enhance marketing strategy for social media and product waitlist - Excel in full-cycle talent acquisition, sourcing top-tier candidates, conducting interviews, and launching new roles to fuel the company's growth 

Chief of Staff & Product Manager

HumanAIx is an open protocol where partners seamlessly connect, each contributing a critical component—validation, storage, compute, and data—to form a decentralized AI infrastructure that is permissionless, scalable, and verifiable.

Quality Specialist

Led and spearheaded the customer success function, taking charge of the 1st and 2nd lines of support. Directed and managed a high-performing team, flawlessly executing onboarding and success operations to deliver an unparalleled, retention-focused experience. Select Highlights: - Scaled the team from 3 support managers to 10, meeting the company's growing demands - Developed custom scripts and provided coaching to achieve an average first response time of 30 seconds - Reached high customer satisfaction levels, with the 1st line support achieving over 95% satisfaction and the 2nd line Technical support team achieving a 90% satisfaction rate - Implemented a customer feedback loop that helped identify and communicate user pain points directly to the responsible product team for prompt improvements - Regularly measured customer satisfaction and Net Promoter Score (NPS), implementing improvements based on feedback - Implemented daily performance checklists to enhance transparency in agents'

Head of Customer Success

- Led product development by utilizing data and feedback collected from B2B clients to incorporate desired features - Collaborated with VC funds, facilitating the listing of 300+ new tokens, generating $50K average fee per listing - Led a team of 10 account managers for 500 crypto projects, driving high customer satisfaction and performance - Served as a hiring manager and conducted daily candidate interviews to identify top talent for our rapidly expanding team - Developed and executed strategic account plans to foster client loyalty, spot upsell opportunities, and drive revenue growth - Monitored industry trends and competitive landscape to identify emerging opportunities and potential risks - Upsold extra services to clients (e.g., market making, trading competitions, giveaways, and airdrops) - Collected customer feedback to help further improve our products and identify desired features that we are missing - Managed CRM, developed sales pipelines and monitored the progress of each 

Head of Account Manager, Scrum Master

- Led a team of developers in automating the Know Your Customer (KYC) process using machine learning (ML) techniques to verify IDs, resulting in a drastic reduction of processing time from three minutes to 5 seconds per application - Designed a complete product strategy for KYC automation, ensuring successful development and launch - Owned product development from conception to launch - Crafted a highly detailed product roadmap, ensuring smooth project execution and fostering teamwork - Worked within agile development processes, participating in sprint planning, stand-ups, and retrospectives to ensure effective product delivery - Worked closely with UX/UI designers to create intuitive and user-friendly interfaces, improving the overall user experience and increasing customer satisfaction - Successfully completed the full recruiting cycle to hire 5 highly skilled professionals, enhancing the capabilities of the KYC unit and ensuring optimal resource allocation - Analyzed product perform

Product Manager KYC

Onyx revolutionizes car washes in Los Angeles, delivering high-quality results while saving over 80% of water per wash. With a mission to protect the environment and combat drought risks, we use steam technology to reduce water usage to just 2 gallons per wash. - Established and managed a cutting-edge startup specializing in waterless car washes using steam technology - Developed and executed a comprehensive business strategy encompassing various areas - Planned and executed financial management, including accounting and budgeting - Implemented effective marketing initiatives, utilizing Google Ads to target and engage potential customers successfully - Leveraged Facebook Ads to broaden the brand's visibility and reach a larger audience - Collaborated with Groupon to offer attractive deals and discounts, attracting new customers and generating increased sales - Oversaw vendor acquisition and management, ensuring smooth operations and facilitating business growth

CEO & Co-Founder

Oort is an AI-powered data cloud that unifies global compute and storage resources to maximize privacy and cost-efficiency. Oort aims to create a world where people fully own and control their data, and use natural language as the gateway for effortless data interaction.

Infinium Venture Studio transforms innovative ideas into reality by blending talent with strategy and efficiency. Our dynamic team, comprised of entrepreneurs and corporate leaders, has a successful track record in launching, scaling, and exiting businesses in high-growth markets such as Sales & MarTech, Food Tech, PropTech, FinTech, and Cybersecurity.

Senior Talent Acquisition Manager

Co-Founder of Miami Choice Limo (Miami & LA) and Product Manager at OORT, focused on AI, mobility, and startups.

Know about Aleksandr Dovzhenko's work experience, education, bootcamps, certifications, and much more. Aleksandr Dovzhenko