As a Manual and Automation QA Engineer, I was involved in testing and validating an AI-driven customer support chatbot designed to deliver instant, 24/7 assistance with high accuracy and satisfaction. My focus was on ensuring smooth user interactions, accurate AI responses, and robust system performance. 1. Designed and executed manual and automated test cases to verify chatbot response accuracy, natural language flow, and integration with CRM systems. 2. Conducted API, functional, and regression testing to validate real-time response generation and user query handling. 3. Worked with developers and AI engineers to identify model issues, track defects, and optimize conversational accuracy. 4. Ensured system scalability and uptime through load and performance testing across web and mobile interfaces. Tools & Technologies: Selenium, Postman, JIRA, TestNG, Jenkins, Python (for automation scripts), Agile