Donkey Support is a lightweight customer support widget designed to integrate seamlessly with your existing communication platforms. This innovative tool allows you to manage customer interactions directly from Slack, Discord, or Telegram threads, ensuring that your team can respond to inquiries without switching contexts. The widget is easy to install, requiring just a simple script tag or a React component, making setup a breeze in under five minutes.

Key Features

• Multi-Platform Integration: Connect with Slack, Discord, or Telegram to manage support tickets as threads, with real-time sync back to the widget.

• Customizable Widget: Tailor the appearance to match your brand with options for company name, greeting text, colors, profile picture, and more.

• Freemium and Pro Plans: Start with a free tier offering full ticketing workflow and integrations, or upgrade to Pro for unlimited domains, email notifications, and custom branding.

• Automation and Security: Automate follow-ups for missed replies and ensure secure data handling with signed metadata tokens and domain allowlists.

• Developer Friendly: Simple APIs and clear documentation make integration straightforward, with support for signed visitor identification.

Donkey Support is perfect for solo builders and small teams are active on Discord, Slack or Telegram, and who need a simple, effective way to manage customer support without the complexity of traditional helpdesk systems.

With its affordable pricing and robust feature set, it's an ideal solution for those looking to streamline their support processes.