Day 5/21 - Design a Subscription Cancellation Flow by Jahnavee Mehta

This subscription cancellation flow is designed to provide a seamless and transparent experience, focusing on user clarity, productivity, and retention. Nonetheless, it is ensured that the process is free from confusion and any hidden information.

The first screen showcases ––

• Friendly, empathetic message addressing user concerns.

• Dropdown to select the main reason for cancellation.

• Feedback field for open communication.

• Clear next steps ("Stay subscribed" and "Proceed to Cancel").

• 24/7 support through call or message.

The second screen highlights ––

• Features lost upon cancellation.

• Simple, clean UI elements for reduced cognitive load.

• Encourages user engagement and increases retention.

• Transparent and friction-free experience.