Day 5/21 - Design a Subscription Cancellation Flow by Abhishek Paatni

This was a rather easy challenge as this challenge only requires 2 things that are important.

1. Empathetic UX copy.

2. A frictionless UX journey to let user cancel the plan with ease.

I am going to use the design style of “Spotify” for this challenge.

What I delivered:

• A 4-screen frictionless cancellation flow

• Zero dark patterns

• Human-centered UX copy

• A thoughtful 7-day grace period

What I delivered:

• A 4-screen frictionless cancellation flow

• Zero dark patterns

• Human-centered UX copy

• A thoughtful 7-day grace period
  

🔑 Key Design Decisions:

1. Started with acknowledging user's emotional investment ("The playlists you created with loved ones")

2. Implemented respectful exit surveys that feel conversational, not interrogative

3. Created a clear path from Account Settings to Confirmation, respecting user autonomy

💡 The Biggest Learning:
Sometimes, the best user experience isn't about retention at all costs—it's about respecting users enough to let them go gracefully. This builds long-term trust and leaves the door open for their return.

The result? A cancellation flow that doesn't feel like a breakup, but rather a "see you later" conversation between friends.

Now, its time for you people to give me critique. I am waiting in the comment section.😁