Day 5/21 - Design a Subscription Cancellation Flow by Daniel Ansong

This streamlined two-screen cancellation flow balances user needs with business goals, offering an efficient and transparent process for subscription management. The first screen reminds users of their current benefits and presents alternative plans, while the second screen collects feedback, provides clear information about post-cancellation status, and offers options to confirm, postpone, or reverse the decision. By condensing the process into two screens, the design respects user time while still reinforcing value, providing flexibility, and empowering users with clear information for informed decision-making. This approach creates a respectful and user-friendly cancellation experience that also supports potential user retention and valuable feedback collection.