Adidas AI WhatsApp Assistant is an innovative AI-powered solution designed to enhance customer support for Adidas through WhatsApp. Built using n8n, Twilio, Google Gemini, and Airtable, this assistant automates responses to frequently asked questions, order tracking, product availability checks, and ticket creation. The integration with WhatsApp allows for seamless interaction with customers, providing a 24/7 support system that is both context-aware and efficient.

Key Features

• WhatsApp Chatbot: Utilizes Twilio for messaging capabilities.
• AI Agent: Powered by Google Gemini for intelligent conversational flows.
• Inventory Management: Real-time lookup and updates via Airtable.
• Order Tracking: Automated tracking and updates through Airtable.
• Customer Support: Efficient ticket creation and issue logging.

Workflow Overview

1. Incoming messages are triggered via Twilio.
2. Messages are preprocessed for AI analysis.
3. The AI agent processes user intent and provides responses.
4. Responses are sent back to the user through WhatsApp.

This project is open source, allowing developers to contribute and enhance its capabilities further.