In high-growth environments, information fragmentation is a natural side effect of scaling. As teams move faster and specialized tools proliferate, critical context often becomes trapped in silos such as Slack threads, Notion pages, or Google Docs. theCloaq is an intelligence layer designed to bridge the gap between this internal knowledge and external customer support workflows.

The platform integrates with your existing workspace to provide a unified context for every interaction. By connecting directly to tools like Slack, Notion, and Gmail, theCloaq automates manual information retrieval and streamlines communication.

Core Technical Pillars:

• Unified Context through RAG: theCloaq utilizes Retrieval-Augmented Generation to transform dispersed documentation into accurate, context-aware answers.

• Semantic Caching Layer: To address the latency and cost concerns associated with standard RAG implementations, theCloaq incorporates a semantic caching layer. This optimizes performance for high-frequency queries, ensuring near-instant response times for recurring questions.

• Support Automation: The system provides automated email classification and draft generation within Gmail. This allows teams to respond to customer inquiries with high precision without leaving their workflow.

• Breach Detection: This feature offers real-time sentiment analysis across user interactions. By monitoring shifts in tone, teams can proactively identify and address friction points before they escalate.