The Paradise Tours Multi-Step Feedback Survey is a streamlined system, similar to Google Forms, designed to efficiently gather customer feedback. The survey consists of 5 key questions focused on assessing the customer’s experience with booking, tour quality, and service. Responses are also saved in a Google Spreadsheet for record-keeping and further analysis.

Key Functionality:

• Satisfactory Feedback Path: If a customer selects "Yes" for 3 or more questions, indicating satisfaction, they are prompted to leave a review on the Paradise Tours Google Business listing.

• Unsatisfactory Feedback Path: If "No" is selected for 3 or more questions, the system thanks them for their feedback and provides Paradise Tours' contact information for further private communication.

This survey system helps Paradise Tours track customer satisfaction, encourages public reviews from happy customers, and offers direct follow-up with unsatisfied clients to improve overall service.