The Customer Service Centre is a comprehensive web-based application designed to streamline customer queue management and enhance service efficiency. This innovative platform allows customers to register with their name and phone number, receive a unique token, and wait for their turn in the queue. Agents can efficiently manage consultations by calling customers, tracking ongoing services, and marking them complete, all with real-time updates across the system.

Key Features

• Customer Registration: Easy registration with name and phone number.

• Token Generation: Automatic, unique token generation for each customer.

• Real-time Updates: Utilises WebSockets for live updates to all connected clients.

• Agent Call System: Allows agents to call the next customer for consultation.

• Consultation Management: Tracks and updates the status of ongoing consultations.

• Excel Export: Export customer data to Excel for reporting purposes.

• User Authentication: Secure login and registration for agents using JWT-based authentication.

Built with a robust tech stack including Node.js, Express.js, MongoDB, and React.js, this application ensures seamless integration and a user-friendly interface. The use of Tailwind CSS and Framer Motion enhances the visual appeal and user experience, making it a valuable tool for any customer service centre.