After spending years in the MSP trenches (helpdesk, systems administration, internal IT ops, and eventually building and running an entire cloud management line of business), I saw the same challenges repeatedly: MSPs stretched thin, struggling with operational complexity, and needing someone who actually gets the MSP world to help them level up. That's what Silverfern does.

Silverfern also has a division called Fernworks where we tinker, we talk to our clients about their industry pain points, then we take those pain points, brainstorm, and throw those at a dart board and see what sticks and is realistically feasible for us to do something about.