UX Designer 2

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a leader in fintech, PayPal is democratizing financial services for our customers around the globe with simple, affordable, and secure products that are available to everyone. Come join our inclusive and collaborative community working to change the payments landscape and reimagine the future of money for millions (and soon billions!) of customers worldwide.

As a UX Designer II within the Venmo Team, you will help to create meaningful and cohesive end-to-end experiences for Venmo. You will work alongside your cross-functional team members and fellow designers to influence decisions and ultimately deliver the best possible mobile payments experience for our customers.

About the Venmo Team:

The Venmo Business Profiles (VBP) Design pod is adjacent to Core Experiences and Consumer Financial Services. The Team is responsible for experiences such as charge sheets, business profiles, activities, and app modernization, We collaborate with user research and content design within the XD organization,

The VBP Design pod within Venmo is responsible for the merchant-facing experience today including Venmo Business Profiles, which unlocks app-powered commerce for local sellers and service-based businesses. These merchants use Venmo to enable digital payment acceptance for in-person and remote transactions, and there remains significant opportunity to help them manage payments, engage customers, and grow their businesses. We also know that access to Venmo’s massive and differentiated consumer base is the primary reason for merchants of all sizes to accept Venmo, and that there is overwhelming demand from our merchant partners to drive discovery, acquisition, and engagement from Venmo consumers, directly within the Venmo app experience. In this role you will be a user experience designer for the VBP pod.

As a UX Designer II, you will contribute to the team that creates new and evolved experiences for how we meet these merchants’ needs.  This is a unique opportunity to do a wide range of work: build first-party software solutions, evaluate opportunities to make Venmo a platform / marketplace on which third parties can build, establish innovative partnerships with leading merchants and/or merchant aggregators, and also touch the consumer side of the experience by creating new ways for consumers to discover and engage with merchants directly within the Venmo app.

Job Description:

In this design role, you will be responsible for the following. 

• Collaborate on projects to ensure user needs are met through effective design and assist in developing user-centered design concepts.

• Gather and analyze user feedback to inform design decisions, exercising judgment within defined processes, and enhancing user experience through collaborative efforts.

• Develop wireframes, prototypes, and high-fidelity mockups based on user needs and business goals. You will iterate on designs, incorporating feedback from stakeholders and users to refine and improve the overall user experience

• Drive high-quality execution by producing polished design deliverables aligned with product goals—managing your work independently and effectively presenting to stakeholders.

• Optimize design processes, recommending new methods or refining existing approaches to improve efficiency and impact.

• Work closely with product managers, engineers, and other stakeholders to ensure the design vision aligns with technical feasibility and business objectives. You'll be involved in design reviews and provide clear documentation to guide the implementation of the user interface.

• Partner with user researchers to conduct user interviews, surveys, and usability tests to gather valuable insights. Analyze this data to identify user needs, pain points, and behaviors, and translate them into actionable design improvements

• Receive regular and general instruction and guidance from more experienced colleagues on work in the form of specific objectives

Minimum qualifications:

• Minimum of 2 years of relevant work experience, including work on mobile platforms, and a Bachelor's degree or equivalent experience

• Ability to thrive in fast-paced, ambiguous environments, with excellent communication and collaboration skills.

• Experience with Interaction and Visual Design: Knowledge of visual design principles (e.g., typography, color theory, layout) and interaction design, with the ability to create intuitive and high-craft design solutions.

• User-centered mindset: A solid understanding of user-centered design principles, including user research methodologies, usability testing, and applying feedback to improve user experiences.

• Proficiency with design systems and tools, including pattern libraries, repositories, and internal communication platforms.

• Collaborative & Communication Skills: Experience working in cross-functional teams, with the ability to effectively communicate design ideas, rationale, and user insights to stakeholders, product managers, and developers.

• Prototyping capabilities using Figma and/or related tools

Preferred qualifications:

• Sharp problem-solving skills, excellent collaboration, and communication skills.

• Experience in fintech, financial products, social apps, or merchant services a plus

Additional Job Description:

Subsidiary : PayPal

Travel Percent : 0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.

The U.S. national annual pay range for this role is

$60900 to $147400

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.