Back Site Reliability Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for a self-motivated, driven and creative Site Reliability Engineer to join the site reliability team. Metrics and analytics drive engineering at Docusign and ensure that we are dedicating valuable engineering cycles to the right places. This role is a unique opportunity to impact the entire Docusign team and drive adoption. The Engineer is to work with a 24/7 operations team to take on challenging top tier escalations and perform data-driven engineering and architecture. The role requires an on-call rotation every 4 weeks.

This is an individual contributor position reporting to Manager, Software Engineering.

Responsibilities:

• Automate tools for incident impact analysis

• Work with Operations and Incident Command teams during and post incidents to drive excellence in Incident Management Process

• Compose and analyze dashboard to highlight areas of the business that need attention and help drive organizational KPI

• Respond to system generated alerts to maintain system health

• Work with Operations and Engineers to fill any gaps in alerting and telemetry

• Learn and grow in all key technologies in Docuisgn and be a partner to Eng and Operations teams

  
  

Job Designation

Hybrid:Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic Qualifications:

• BS in CS or equivalent work experience

• 2 years delivering highly available services in a DevOps team, SRE role, or similar role including on-call rotations

• 2+ years’ coding and debugging

• Strong analytical and problem-solving skills

• Experience in monitoring and telemetry tools

• Experience in building dashboards and metrics analysis

• Experience with deploy and automation frameworks (Chef, Jenkins, etc.)

• Strong written and verbal communication skills

Preferred Qualifications:

• Software testing and measurement for performance and scale

• Experience in at least one of : Python, Powershell, C#, R, or Java

• Experience with imaging and deployment technologies (DISM, VHDx, etc)

• Experience with Windows Identity and Security fundamentals

• Experience managing servers at scale (Windows and/or Linux)

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.