Senior Solutions Engineer

About Docsumo:

Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting-edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars.

At Docsumo, we're on a mission to revolutionize how businesses handle data. We empower companies to:

- Boost efficiency by 6-10 times.

- Make quick, accurate decisions from unstructured information.

- Scale operations effortlessly through innovative technology

Key Responsibilities:

• Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc. 

• Should be able to cater to the customer's requirement.

• Should be able to provide support assistance to the customer at times when required. 

• Delivering customer demos and helping with customer onboarding. 

• Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions. 

• Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered. 

• Reporting processes that may need improvement.

• Ensuring that our CRM contains accurate account details and contact information. 

• Work with the CS and Sales team to ensure all the demos and onboarding setups are handled.

• RnD mindset to come up with innovative solutions and workflows.

• Work Timings will be 3:30PM IST to 12:30AM IST

Need to have:

• Has minimum 3 years of experience, preferably in SaaS or IT.

• Must have a full time degree in Engineering Background.

• Must have good experience in programming languages like python. 

• Good understanding of REST API and making api calls. 

• Good experience with POSTMAN, integration tools like zapier, and other middleware. 

Nice to have:

• Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me

• Consistent track record of documenting, synthesizing, and communicating results.

• Must be self-motivated, flexible, collaborative, with an eagerness to learn.

• Commitment to embracing best practices and a continual improvement mindset.

Our Cultural Values: 

Take ownership of your time and work

- You should feel proud of what you have accomplished at Docsumo

- No excuses & get things done

Have a growth mindset

- Welcome ambiguous situations, think through, and decide. 

- Yes, you can climb all 14 peaks over 8k meters in 7 months, but first you have to imagine it and then do everything to move the needle - Nims Purja

Pay attention to details

- Nothing reflects carelessness more than poorly written notes/emails, basic code errors, poor word choices, and unclear task updates.

Be highly collaborative while deciding independently

- We want to be like a high performing football team where everyone knows where the goal is but players make their own decisions on the field. 

- Take inputs from your team frequently to get perspective and then act fast. 

Be purposeful in your actions

- Improve people's lives through your work & be proud of your time at Docsumo

- Challenging work, great boss, great team & good pay - let us know if anything changes 

Be respectful

- Respect people & do right by them (customers, team, vendors, partners, society) 

- Speak up, give constructive feedback & be part of each others journey