Forward Deployed Engineer

About 11x

At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best - creating, innovating, and building meaningful relationships. We're one of the world’s fastest growing AI companies. We've achieved a 20x increase in ARR and raised $75M+ from leading investors including a16z and Benchmark. Our team works in-person in our San Francisco office.

About the Role

As a Forward Agent Engineer, you’ll be the connective tissue between our GTM AI agents and real-world customer outcomes. AI is redefining the way people sell - and the FAE team is on the front lines of making that happen. You’ll be the technical counterpart to our customer success team, acting as a liaison between the customer and our product teams.

What You’ll Do

• Customize and refine AI behavior to meet customer-specific needs to deliver high quality outcomes

• Own end-to-end execution and technical delivery across multiple deployments from first prototype to stable production

• Prototype and extend agent functionality, often writing code that becomes core to the product platform. In fact many of our features started out as things forward agent engineers prototyped. 

• Maintain a high level of responsiveness, ensuring customer issues and requests are addressed quickly and effectively

• Scope and sequence work, remove blockers early and creatively - make trade-offs between scope, speed, and quality to protect customer experience

• Collaborate heavily to work across teams (engineering, product, and GTM)

• Represent learnings from real world application of our GTM AI Agents for Product to understand where the Agents succeed or need improvement

Ideal Candidates Have

• Recent CS/Engineering degree, or up to ~2 years of professional experience; bonus if you’ve worked in a startup, consulting, or customer-facing technical role before

• Strong programming fundamentals in Typescript, React, NextJS, and NodeJS

• Familiarity with APIs, data flows, and debugging live systems

• Interest in AI/ML, conversational AI, or voice technologies

• Responsive and proactive in addressing customer needs with bias for action - comfortable shipping quickly and improving continuously in live deployments